Copy Automated quality assurance skill

---
title: Copy Automated quality assurance skill
description: Copy the Automated quality assurance skill to experiment with settings and configure it for your business needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/copy-quality-assurance-management-skill.html
release: brazil
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI, generative AI for Customer Service Management, generative AI for customer service agents]
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Copy Automated quality assurance skill

Copy the Automated quality assurance skill to experiment with settings and configure it for your business needs.

## Before you begin

Role required: Admin

## About this task

The skills that come with the AI applications have default configurations that are optimized to serve the most common use cases. If you want to change the skill settings, you can edit a skill with the AI Admin Hub or you can create a copy of the skill. Creating a copy leaves the original skill configuration intact in case that you want to use it later or want to create another copy from the original. You can activate and configure the copies of the skills by using the same guided setup as the default skills. This process verifies that all skill settings, parameters, and configurations are properly replicated before activation.

**Note:** In a default scenario, only one version of a skill can be active at a time. If you create and activate a copy of the skill, any previously activated version of the skill is deactivated.

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

    If you're already in the AI Admin Hub, select the **AI Skills** tab.

2.  In the navigation pane, select the **Customer** workflow, and **CSM** as the product.

3.  On the feature card that contains the default Automated quality assurance skill, select **Options** icon \[Omitted image "csm-ws-dashboards-more-actions-icon.png"\] Alt text: More options.

4.  Select **Make a copy**.

    **Note:**

    -   For skill copy, admin can edit the name and description. Once the skill is copied, by default you see \(Copy\) as a suffix. Only one version of a skill can be active at a time. If you create and activate a copy of the skill, any previously activated version of the skill is deactivated.
    -   [Cloning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/now-assist-for-csm/clone-the-now-assist-for-csm-skills.md) can also be done from AI Skill Kit.

## Result

A copy of the Automated quality assurance skill is generated, and you're taken to the guided setup.

## What to do next

Continue the steps in the guided setup to activate the skill. For more information, see [Activate Automated quality assurance skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/now-assist-for-csm/quality-assurance-management.md).