Edit a custom parameter

---
title: Edit a custom parameter
description: Modify an existing custom parameter by editing it and resolving naming conflicts if needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/edit-a-custom-parameter.html
release: brazil
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI, generative AI for Customer Service Management, generative AI for customer service agents]
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Edit a custom parameter

Modify an existing custom parameter by editing it and resolving naming conflicts if needed.

## Before you begin

Role required: admin

## Procedure

1.  In the **Define scoring parameter** step, select a custom parameter to open it for editing.

2.  Edit any field as needed.

    For example, you can edit the **Exclusion criteria**. Parameters are grouped under categories. If the parameter name isn't unique, you see the error message: 'Parameter name exists. Choose a unique name.'

3.  Select **Save**.


## Result

The custom parameter is updated and saved successfully.