Edit custom category

---
title: Edit custom category
description: Update the details of an existing custom category when changes are required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/edit-custom-category.html
release: brazil
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI, generative AI for Customer Service Management, generative AI for customer service agents]
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Edit custom category

Update the details of an existing custom category when changes are required.

## Before you begin

Role required: admin

## About this task

Use this task to edit an existing custom category. You can modify all category fields. Only applicable for cloned skill. The admin isn't permitted to edit a new category for base system skill.

## Procedure

1.  In the **Define scoring parameter** step, select a custom category to edit.

    The system opens the selected category record in a modal form.

2.  Update the value in the **Name** field.

    The name must be unique. Duplicate names result in a warning message.

3.  Modify any additional fields as needed.

    All fields in a custom category are editable. Verify that all changes conform with field-format requirements shown in the form.

4.  Select **Save**.

    The system validates the updated category information.


## Result

If validation succeeds, the category is updated in the category list. If validation fails, the system displays error messages that must be corrected before saving again.