Create a case task

---
title: Create a case task
description: An OSP agent creates a case task after a case has been assigned. As an agent, you can work on the case adding work notes and additional comments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/osp-create-case-task.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# Create a case task

An OSP agent creates a case task after a case has been assigned. As an agent, you can work on the case adding work notes and additional comments.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases** > **My Cases** and open a case.

    **Note:** The timeline of the case is displayed at the top of the case form.

2.  Click **Tasks** related list.

3.  Click **New** to create a new task.

    The **Edit** button allows you to add existing case tasks to a case from the **Collection** list.

4.  Fill in the fields on the new record form, as appropriate.

    |Option|Description|
    |------|-----------|
    |**Subject**|Subject for the case.|
    |**Description**|Description for the case.|
    |**Work notes list**|Work notes for the case|
    |**Email address**|Email id of the customer.|
    |**Additional comments**|Comments related to the case, if any.|

5.  Click **Submit**.

    **Note:** You can also close the case task.