Report knowledge gap from a case

---
title: Report knowledge gap from a case
description: An OSP agent can report a knowledge gap for a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/osp-report-knowledge-gap.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# Report knowledge gap from a case

An OSP agent can report a knowledge gap for a case.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases** > **My Cases**.

2.  Open a case.

3.  Is knowledge available for the case in the **Knowledge Gaps** related list.

4.  Click **Report Knowledge Gap** related link.

5.  Enter the description.

6.  Click **Submit**.

    A knowledge gap is created and you can view it under the **Knowledge Gaps** related list.

    For more details, see [Report a knowledge gap](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-workspace-report-knowledge-gap.md)