View account or consumer assets

---
title: View account or consumer assets
description: An OSP agent can view the assets owned by an account or consumer which helps in creating or fulfilling a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/osp-view-asset-acct-consumer.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# View account or consumer assets

An OSP agent can view the assets owned by an account or consumer which helps in creating or fulfilling a case.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases**.

2.  Open a case and click the preview icon next to the **Account** or **Consumer** field.

3.  Click **Open Record**.

4.  Click **Assets** related list.

    The list of assets belonging to the account or consumer is visible.

5.  Click on an asset to view the read-only fields.