View cases
task brazil Updated Sep 10, 2026 1 min read osp-view-cases.md
OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.
Before you begin
Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent
Procedure
-
Navigate to All > Outsourced Customer Service > Cases.
You must be able to see My Cases, All, Open, and Unassigned cases. Users who aren’t authorized or who don’t belong to this OSP won’t see any case.
Note: As an OSP manager you can view cases that are assigned to the groups you manage.
-
Select All, open a case, and assign the case to yourself.
The Assigned to field is pre-filled with your name.
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---
title: View cases
description: OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/osp-view-cases.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---
# View cases
OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.
## Before you begin
Role required: sn\_csm\_ocs.ext\_manager or sn\_csm\_ocs.ext\_agent
## Procedure
1. Navigate to **All** > **Outsourced Customer Service** > **Cases**.
You must be able to see **My Cases**, **All**, **Open**, and **Unassigned** cases. Users who aren’t authorized or who don’t belong to this OSP won’t see any case.
**Note:** As an OSP manager you can view cases that are assigned to the groups you manage.
2. Select **All**, open a case, and assign the case to yourself.
The **Assigned to** field is pre-filled with your name.
| title | View cases |
| description | OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/osp-view-cases.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Outsourced Service Provider agent tasksManage casesUseCustomer Service Management |