View case related emails and respond

---
title: View case related emails and respond
description: As an OSP agent, you can view the list of emails related to a case that is assigned to you. You can respond to a case by emailing stakeholders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/osp-view-email-respond.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# View case related emails and respond

As an OSP agent, you can view the list of emails related to a case that is assigned to you. You can respond to a case by emailing stakeholders.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases** > **My Cases**.

2.  Open a case that you want to respond to.

3.  Select **Emails** related list.

    The list of emails sent earlier if any, is displayed.

4.  Select **New Email** to create an email.

    The recipient fields are pre-filled. You can add additional recipients if required.

5.  Enter the body text in the Compose Email window.

6.  Select the Attachment icon \(\[Omitted image "email-attachment.jpg"\] Alt text: Attachment icon.\) if you want to add an attachment to the email.

7.  Select **Send**.