Preview an email from the Emails related list

---
title: Preview an email from the Emails related list
description: Preview emails directly from within cases. With this capability, you can select case-related emails and read the details in full view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/preview-email-cases.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage email tasks, Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# Preview an email from the Emails related list

Preview emails directly from within cases. With this capability, you can select case-related emails and read the details in full view.

## Before you begin

Role required: sn\_customerservice\_agent

## About this task

For information about adding or modifying actions on a form, see the following topics:

-   [Customizing your workspace with declarative actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/declarative-actions-landing.md)
-   [Create a form action button](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/create-a-new-form-action.md)
-   [Declarative actions glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/declarative-actions-glossary.md)

## Procedure

1.  Open CRM Workspace.

2.  Select and open a case.

    The case opens up in a new tab.

3.  Select the **Emails** tab.

4.  Select an email to preview from the Emails list.

    The email opens in a sub tab and displays the details.

    \[Omitted image "email-tab.png"\] Alt text: Details tab displaying email information of a case record.

5.  Select **Reply** or **Reply All** to reply to the message you’re viewing or select **Forward** to forward the email.