Business Portal user roles

reference brazil Updated Sep 10, 2026 1 min read r_BusinessPortalUserRoles.md

Different roles allow customers to create and edit cases and manage users from the Business portal.

User role	What this user can do on the Business Portal
Customer[sn_customerservice.customer]	Create a case for this user's account. View a list of cases created by this user. Edit cases created by this user. Search for information.
Customer case manager [sn_customerservice.customer_case_manager]	Create a case for this user's account and for child accounts. View a list of cases created by this user and view cases for child accounts. Edit cases created by this user and edit cases for child accounts. Search for information. Create a case on behalf of another contact in this account. View a list of cases belonging to this account. Edit cases belonging to the account. Note: The customer case manager role is not automatically added to the sn_customerservice.contact_role_assignment system property. To expose this role to customer and partner administrators, navigate to Customer Service > Administration > Properties and add it to this property.
Customer administrator [sn_customerservice.customer_admin]	Create a case for this user's account. Create a case on behalf of another contact for this account. View a list of cases belonging to this account. Edit cases belonging to this account. Search for information. Manage users for this account.
Partner[sn_customerservice.partner]	Create a case for this user's account. Create a case on behalf of customer accounts. View a list of cases belonging to this user. Edit cases belonging to this user. Search for information.
Partner administrator [sn_customerservice.partner_admin]	Create a case for this user's account. Create a case on behalf of customer accounts. View a list of cases belonging to this account and to customer accounts. Edit cases belonging to this account and to customer accounts. Manage users for this account and for customer accounts.

**Related topics**

Set up Business and Consumer Portal

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---
title: Business Portal user roles
description: Different roles allow customers to create and edit cases and manage users from the Business portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/r\_BusinessPortalUserRoles.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Portal reference, Reference, Customer Service Management]
---

# Business Portal user roles

Different roles allow customers to create and edit cases and manage users from the Business portal.

<table id="table_g4p_jyh_ts"><thead><tr><th>

User role

</th><th>

What this user can do on the Business Portal

</th></tr></thead><tbody><tr><td>

Customer\[sn\_customerservice.customer\]

</td><td>

-   Create a case for this user's account.
-   View a list of cases created by this user.
-   Edit cases created by this user.
-   Search for information.

</td></tr><tr><td>

Customer case manager \[sn\_customerservice.customer\_case\_manager\]

</td><td>

-   Create a case for this user's account and for child accounts.
-   View a list of cases created by this user and view cases for child accounts.
-   Edit cases created by this user and edit cases for child accounts.
-   Search for information.
-   Create a case on behalf of another contact in this account.
-   View a list of cases belonging to this account.
-   Edit cases belonging to the account.

 **Note:** The customer case manager role is not automatically added to the **sn\_customerservice.contact\_role\_assignment** system property. To expose this role to customer and partner administrators, navigate to **Customer Service** &gt; **Administration** &gt; **Properties** and add it to this property.

</td></tr><tr><td>

Customer administrator \[sn\_customerservice.customer\_admin\]

</td><td>

-   Create a case for this user's account.
-   Create a case on behalf of another contact for this account.
-   View a list of cases belonging to this account.
-   Edit cases belonging to this account.
-   Search for information.
-   Manage users for this account.

</td></tr><tr><td>

Partner\[sn\_customerservice.partner\]

</td><td>

-   Create a case for this user's account.
-   Create a case on behalf of customer accounts.
-   View a list of cases belonging to this user.
-   Edit cases belonging to this user.
-   Search for information.

</td></tr><tr><td>

Partner administrator \[sn\_customerservice.partner\_admin\]

</td><td>

-   Create a case for this user's account.
-   Create a case on behalf of customer accounts.
-   View a list of cases belonging to this account and to customer accounts.
-   Edit cases belonging to this account and to customer accounts.
-   Manage users for this account and for customer accounts.

</td></tr></tbody>
</table>**Related topics**  


[Set up Business and Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portals.md)