Customer contract line form
You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form.
|
Field |
Description |
|---|---|
|
Name |
The name of the customer contract line. |
|
Contract |
The internal unique identification number that is generated when the customer contract is created. This number isn’t editable. |
|
Parent contract line |
The internal unique identification number of the parent customer contract line that is associated with the child customer contract line. |
|
Account |
The name of the account associated with this customer contract.Note:
|
|
Location |
The customer or installation location. |
|
Product specification |
The product specification that is mapped to the sold product. |
|
Number |
The internal unique identification number of the customer contract line that is generated when it is created. This number isn’t editable. |
|
Consumer |
The name of the consumer associated with this contract.Note: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see Create a consumer record. |
|
State |
The current state of the contract line:- Draft
Note:
|
|
Start date |
The date of activation of the customer contract line. |
|
End date |
The date when the customer contract line expires. |
|
Product |
The product model that is mapped to the product offering for the sold product. |
|
Product offer |
The product offering that is mapped to the sold product. |
|
Sold product |
The name of the sold product that is added to the contract line.Note:
|
|
Renewal root |
A customer contract line can be renewed multiple times. Renewal root refers the customer contract line reference of the first or base customer contract line. |
|
Renewed from |
A customer contract line can be renewed multiple times. Renewed from field refers to the previous customer contract line that was renewed. |
|
|
|
|---|---|
|
Term (Months) |
Validity period of having access to the service or product. |
|
Subscription Start Date |
Start date of the contract subscription. |
|
Subscription End Date |
End date of the contract subscription. |
|
Price List |
Price list associated for servicing the product. |
|
Unit net price |
The price for each unit within the product offering. The net price of a single unit of the sold product. |
|
Pricing method |
The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. |
|
Periodicity |
The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually.This field becomes valid only when the method in the Pricing method field is a recurring payment. |
|
One Time Price |
Represents one-time charges to be paid for the product or service. |
|
Monthly Recurring Price |
Represents the price that the customer is supposed to pay monthly during usage of the product. |
|
Annual Recurring Price |
Represents the price to pay annually during usage of the product. |
|
Cumulative one-time price |
Represents one-time charges to be paid for the parent line and all the child line items. |
|
Cumulative monthly recurring price |
Represents monthly price for the parent line and all the child line items |
|
Cumulative annual recurring price |
Represents annual price for the parent line and all the child line items. |
|
Cumulative net price |
Represents the total price of the contract line by calculating the roll-up amount of all root lines. |
--- title: Customer contract line form description: You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/service-contract-line-form.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Customer Contracts and Entitlements reference, Reference, Customer Service Management] --- # Customer contract line form You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form. <table id="table_jtd_tbk_bzb"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Name </td><td> The name of the customer contract line. </td></tr><tr><td> Contract </td><td> The internal unique identification number that is generated when the customer contract is created. This number isn’t editable. </td></tr><tr><td> Parent contract line </td><td> The internal unique identification number of the parent customer contract line that is associated with the child customer contract line. </td></tr><tr><td> Account </td><td> The name of the account associated with this customer contract.**Note:** - A customer contract can be associated with either an account or a consumer. - An account can be created if no account is found by selecting **New** on the Accounts form. For more information on the fields in the Account form, see [Account form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/customer-service-account-form.md). </td></tr><tr><td> Location </td><td> The customer or installation location. </td></tr><tr><td> Product specification </td><td> The product specification that is mapped to the sold product. </td></tr><tr><td> Number </td><td> The internal unique identification number of the customer contract line that is generated when it is created. This number isn’t editable. </td></tr><tr><td> Consumer </td><td> The name of the consumer associated with this contract.**Note:** If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-a-consumer-record.md). </td></tr><tr><td> State </td><td> The current state of the contract line:- Draft - Active - Expired - Canceled - Suspended **Note:** - The state of the customer contract line is inherited from its parent customer contract. - Suspended state is only applicable when the contract line item is created via the Sales Customer Relationship Management workflow. </td></tr><tr><td> Start date </td><td> The date of activation of the customer contract line. </td></tr><tr><td> End date </td><td> The date when the customer contract line expires. </td></tr><tr><td> Product </td><td> The product model that is mapped to the product offering for the sold product. </td></tr><tr><td> Product offer </td><td> The product offering that is mapped to the sold product. </td></tr><tr><td> Sold product </td><td> The name of the sold product that is added to the contract line.**Note:** - When the customer contract line item is created via the Sales Customer Relationship Management workflow, this field displays the sold product name from which the contract line is generated. - When customer contract lines are created via integration, the field becomes invalid. </td></tr><tr><td> Renewal root </td><td> A customer contract line can be renewed multiple times. Renewal root refers the customer contract line reference of the first or base customer contract line. </td></tr><tr><td> Renewed from </td><td> A customer contract line can be renewed multiple times. Renewed from field refers to the previous customer contract line that was renewed. </td></tr></tbody> </table>You can see the pricing information on a contract line for subscription contracts that helps you in reviewing your contract information. <table id="table_j21_txb_tdc"><thead><tr><th> </th><th> </th></tr></thead><tbody><tr><td> Term \(Months\) </td><td> Validity period of having access to the service or product. </td></tr><tr><td> Subscription Start Date </td><td> Start date of the contract subscription. </td></tr><tr><td> Subscription End Date </td><td> End date of the contract subscription. </td></tr><tr><td> Price List </td><td> Price list associated for servicing the product. </td></tr><tr><td> Unit net price </td><td> The price for each unit within the product offering. The net price of a single unit of the sold product. </td></tr><tr><td> Pricing method </td><td> The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. </td></tr><tr><td> Periodicity </td><td> The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually.This field becomes valid only when the method in the **Pricing method** field is a recurring payment. </td></tr><tr><td> One Time Price </td><td> Represents one-time charges to be paid for the product or service. </td></tr><tr><td> Monthly Recurring Price </td><td> Represents the price that the customer is supposed to pay monthly during usage of the product. </td></tr><tr><td> Annual Recurring Price </td><td> Represents the price to pay annually during usage of the product. </td></tr><tr><td> Cumulative one-time price </td><td> Represents one-time charges to be paid for the parent line and all the child line items. </td></tr><tr><td> Cumulative monthly recurring price </td><td> Represents monthly price for the parent line and all the child line items </td></tr><tr><td> Cumulative annual recurring price </td><td> Represents annual price for the parent line and all the child line items. </td></tr><tr><td> Cumulative net price </td><td> Represents the total price of the contract line by calculating the roll-up amount of all root lines. </td></tr></tbody> </table>**Note:** When a customer contract line item is created manually, the **Pricing method**, **Unit net price**, and **Periodicity** fields are invalid. They’re only applicable when the contract line is created by the Sales Customer Relationship Management workflow or by integration. In that case, these fields are auto-populated with the details from the related sold product. The start and end dates of a child customer contract line must be in between the start and end date of the associated parent customer contract line.
| title | Customer contract line form |
| description | You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/service-contract-line-form.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Customer Contracts and Entitlements referenceReferenceCustomer Service Management |