Associate a service definition with a service definition category
After creating a service definition category, you can associate one or more service definitions with the category.
Before you begin
Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin
About this task
Service definition categories enable you to organize service definitions into logical groupings. A category can have multiple service definitions and a service definition can belong to one or more categories.
Procedure
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Navigate to All > Customer Service > Administration > Service Definition Categories.
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Select a category from the Service Definition Categories list.
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In the Service Definition Category Relationships related list, select New.
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Select a service definition in the Service Definition field.
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Select Submit.
The service definition is added to the Service Definition Category Relationships related list.
---
title: Associate a service definition with a service definition category
description: After creating a service definition category, you can associate one or more service definitions with the category.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/service-def-category-associate-service.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring service definitions, Service definitions, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Associate a service definition with a service definition category
After creating a service definition category, you can associate one or more service definitions with the category.
## Before you begin
Role required: sn\_csm\_case\_types.service\_definition\_manager, sn\_csm\_case\_types.service\_definition\_admin, or admin
## About this task
Service definition categories enable you to organize service definitions into logical groupings. A category can have multiple service definitions and a service definition can belong to one or more categories.
## Procedure
1. Navigate to **All** > **Customer Service** > **Administration** > **Service Definition Categories**.
2. Select a category from the Service Definition Categories list.
3. In the Service Definition Category Relationships related list, select **New**.
4. Select a service definition in the **Service Definition** field.
5. Select **Submit**.
The service definition is added to the Service Definition Category Relationships related list.
| title | Associate a service definition with a service definition category |
| description | After creating a service definition category, you can associate one or more service definitions with the category. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/service-def-category-associate-service.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring service definitionsService definitionsCase managementOrganize agent workspacesConfigureCustomer Service Management |