Configure assignment workbench properties

---
title: Configure assignment workbench properties
description: Configure the properties related to the assignment workbench display.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/set-assignment-workbench-properties.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure assignment workbench, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure assignment workbench properties

Configure the properties related to the assignment workbench display.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Routing and Assignment** > **Properties**.

2.  Set the following properties, as needed.

<table id="choicetable_v3v_fd1_cv"><tbody><tr><td id="d70206e85">

**Title for the macro button __assignment\_workbench.find.agents.title__**

</td><td>

Creates the title for the macro button on the task form. The default is **Find Agents**.

</td></tr><tr><td id="d70206e100">

**When enabled opens the assignment workbench in a new window __assignment\_workbench.new.window__**

</td><td>

Opens the assignment workbench in a new window. The default is **False**.

</td></tr><tr><td id="d70206e115">

**Number of agents per page __assignment\_workbench\_no\_of\_agents__**

</td><td>

Set this property to 20, 30, or 50 agents. To get better performance, do not use more than 50 agents per page. The default is **30**.

</td></tr></tbody>
</table>3.  Click **Save**.