Show or hide the conversation panel
concept brazil Updated Sep 10, 2026 1 min read show-hide-conversation-panel.md
Show or hide the conversation panel in the real-time transcription (RTT) interface using the rtt_show_conversation_tab identity property. This feature allows the contact center providers to control the visibility of the conversation panel using the identity property.
Configure and set up the conversation panel
Show or hide the conversation panel using the rtt_show_conversation_tab property:
- true – Displays the conversation panel
- false – Hides the conversation panel
Follow these steps to add the property to enable or disable the conversation panel feature in your application as follows:
- Navigate to the provider application associated with your Interactions.
- Create the propertyrtt_show_conversation_tab.
The Call Transcript tab doesn't show if the rtt_show_conversation_tab property is false or doesn't exist.
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--- title: Show or hide the conversation panel description: Show or hide the conversation panel in the real-time transcription \(RTT\) interface using the rtt\_show\_conversation\_tab identity property. This feature allows the contact center providers to control the visibility of the conversation panel using the identity property. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/show-hide-conversation-panel.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Enable ICC for CCaaS calls and callbacks, Configure voice, Configure omnichannel, Configure, Customer Service Management] --- # Show or hide the conversation panel Show or hide the conversation panel in the real-time transcription \(RTT\) interface using the **rtt\_show\_conversation\_tab** identity property. This feature allows the contact center providers to control the visibility of the conversation panel using the identity property. ## Configure and set up the conversation panel Show or hide the conversation panel using the **rtt\_show\_conversation\_tab** property: - true – Displays the conversation panel - false – Hides the conversation panel Follow these steps to add the property to enable or disable the conversation panel feature in your application as follows: 1. Navigate to the provider application associated with your Interactions. 2. Create the property**rtt\_show\_conversation\_tab**. The **Call Transcript** tab doesn't show if the **rtt\_show\_conversation\_tab** property is false or doesn't exist.
| title | Show or hide the conversation panel |
| description | Show or hide the conversation panel in the real-time transcription \(RTT\) interface using the rtt\_show\_conversation\_tab identity property. This feature allows the contact center providers to control the visibility of the conversation panel using the identity property. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/show-hide-conversation-panel.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Enable ICC for CCaaS calls and callbacksConfigure voiceConfigure omnichannelConfigureCustomer Service Management |