Suspend product inventory records

task brazil Updated Nov 6, 2026 1 min read suspend_product_inventory_records.md

Perform the Suspend operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By suspending a product inventory, you can pause your services for a period of time.

Before you begin

Role required: Order admin (sn_ind_tmt_orm.order_admin) or Order agent (sn_ind_tmt_orm.order_agent)

About this task

After performing the Suspend action, a suspend order is created and the fulfillment process for the order begins. This fulfillment flow marks the order as Complete and updates the product inventory records.

Note: For a consumer, you can suspend one product inventory record at a time. Sign in as an order agent, open the consumer record, select Product Inventories, select an active record, and then select Suspend.

Procedure

Navigate to All > CSM/FSM Configurable Workspace.
In the list view, select Customer > Accounts or Consumer.
Open the account that the product inventory belongs to.
Navigate to the Product Inventories related list and select one or more root product inventory records.

Note: You can do a Suspend action on a single or multiple root sold products only if it is in the Active state and is disabled for any other state.
Select Suspend.
In the Suspend window, in the Start date and time field, enter the start date and time that you want to start the suspension.

Note: If you fill in only the Start date and time field, suspend order line items are created. Resume order line items are created within the same order header if the End date and time field is also filled in. You can also indefinitely suspend a product inventory without creating a resume order by not entering an end date.
If you know when you want to end the suspension, enter the End date and time field.
Add a reason for a suspension in the Reason for suspension field.

For example, a disturbance due to a renovation can be a reason for suspension.
Select Suspend.

Result

An order to suspend the product inventory record is created.

58 lines · 2.8 KB Wrap lines

---
title: Suspend product inventory records
description: Perform the Suspend operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By suspending a product inventory, you can pause your services for a period of time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/suspend\_product\_inventory\_records.html
release: brazil
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management]
---

# Suspend product inventory records

Perform the **Suspend** operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By suspending a product inventory, you can pause your services for a period of time.

## Before you begin

Role required: Order admin \(sn\_ind\_tmt\_orm.order\_admin\) or Order agent \(sn\_ind\_tmt\_orm.order\_agent\)

## About this task

After performing the **Suspend** action, a suspend order is created and the fulfillment process for the order begins. This fulfillment flow marks the order as **Complete** and updates the product inventory records.

**Note:** For a consumer, you can suspend one product inventory record at a time. Sign in as an order agent, open the consumer record, select **Product Inventories**, select an active record, and then select **Suspend**.

## Procedure

1. Navigate to **All** &gt; **CSM/FSM Configurable Workspace**.

2. In the list view, select **Customer** &gt; **Accounts or Consumer**.

3. Open the account that the product inventory belongs to.

4. Navigate to the **Product Inventories** related list and select one or more root product inventory records.

**Note:** You can do a **Suspend** action on a single or multiple root sold products only if it is in the **Active** state and is disabled for any other state.

5. Select **Suspend**.

6. In the Suspend window, in the **Start date and time** field, enter the start date and time that you want to start the suspension.

**Note:** If you fill in only the **Start date and time** field, suspend order line items are created. Resume order line items are created within the same order header if the **End date and time** field is also filled in. You can also indefinitely suspend a product inventory without creating a resume order by not entering an end date.

7. If you know when you want to end the suspension, enter the **End date and time** field.

8. Add a reason for a suspension in the **Reason for suspension** field.

For example, a disturbance due to a renovation can be a reason for suspension.

9. Select **Suspend**.

## Result

An order to suspend the product inventory record is created.