Configure an email subject line prefix
task brazil Updated Sep 10, 2026 1 min read t_ConfigureAnEmailSubjectLinePrefix.md
Configure a prefix to include in an email subject line that creates a case.
Before you begin
Role required: admin
Procedure
-
Navigate to All > Customer Service > Administration > Properties.
-
In the Email subject prefix format for new case field, enter the prefix.
The default prefix is Case:.
-
Select Save.
32 lines · 944 B
---
title: Configure an email subject line prefix
description: Configure a prefix to include in an email subject line that creates a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_ConfigureAnEmailSubjectLinePrefix.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure email addresses and properties for email to case, Email to case, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---
# Configure an email subject line prefix
Configure a prefix to include in an email subject line that creates a case.
## Before you begin
Role required: admin
## Procedure
1. Navigate to **All** > **Customer Service** > **Administration** > **Properties**.
2. In the **Email subject prefix format for new case** field, enter the prefix.
The default prefix is **Case:**.
3. Select **Save**.
| title | Configure an email subject line prefix |
| description | Configure a prefix to include in an email subject line that creates a case. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/t\_ConfigureAnEmailSubjectLinePrefix.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure email addresses and properties for email to caseEmail to caseConfigure EmailConfigure omnichannelConfigureCustomer Service Management |