Create an account hierarchy
task brazil Updated Sep 10, 2026 1 min read t_CreateAnAccountHierarchy.md
Create a parent-child relationship between two accounts.
Before you begin
Role required: One of the following roles:
- sn_crm_account_data_manager
- sn_crm_account_relationship_data_manager
- sn_crm_foundation_data_manager
- sn_crm_foundation_admin,
- admin
Procedure
-
Navigate to All > Customer Service > Customer > Accounts.
-
Select the desired child account.
-
Select the parent for this account in the Parent Account field.
-
Select Update.
The account hierarchy is displayed in a tree map on the Account form for the parent account.
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---
title: Create an account hierarchy
description: Create a parent-child relationship between two accounts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_CreateAnAccountHierarchy.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Account hierarchy, Create customer relationships, Configure accounts and contacts, Customer data, Set up your environment, Configure, Customer Service Management]
---
# Create an account hierarchy
Create a parent-child relationship between two accounts.
## Before you begin
Role required: One of the following roles:
- sn\_crm\_account\_data\_manager
- sn\_crm\_account\_relationship\_data\_manager
- sn\_crm\_foundation\_data\_manager
- sn\_crm\_foundation\_admin,
- admin
## Procedure
1. Navigate to **All** > **Customer Service** > **Customer** > **Accounts**.
2. Select the desired child account.
3. Select the parent for this account in the **Parent Account** field.
4. Select **Update**.
The account hierarchy is displayed in a tree map on the Account form for the parent account.
| title | Create an account hierarchy |
| description | Create a parent-child relationship between two accounts. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/t\_CreateAnAccountHierarchy.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Account hierarchyCreate customer relationshipsConfigure accounts and contactsCustomer dataSet up your environmentConfigureCustomer Service Management |