Delete a special handling note from a form

---
title: Delete a special handling note from a form
description: Delete a special handling note for a record from the Special Handling Notes list on the form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_DeleteAnOnScreenAlertFromForm.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage special handling notes, Agent management, Use, Customer Service Management]
---

# Delete a special handling note from a form

Delete a special handling note for a record from the Special Handling Notes list on the form.

## Before you begin

Role required: sn\_customerservice\_manager or sn\_shn.admin

## About this task

Users with the sn\_customerservice\_manager role can delete a special handling note if they can delete a record for the underlying table.

## Procedure

1.  Navigate to an entity form.

2.  In the Special Handling Notes list, click the red **X** to the left of the desired note.

    Initially, the note remains in the Special Handling Notes list and the text of the note is crossed out. The note is removed from the list after the form is saved.

3.  Click **Update**.


**Related topics**  


[Special handling notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/c_OnScreenAlerts.md)

[Delete a special handling note](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_DeleteAnOnScreenAlert.md)