Review a publication

task brazil Updated Sep 10, 2026 1 min read t_TargetCommReviewAPublication.md

Users with the publications approver role that have been added as approvers to the publication workflow can review a publication.

Before you begin

Role required: sn_publications.approver or sn_customerservice_manager

About this task

After reviewing, an approver can either accept or reject a publication. If an approver does not review a publication before the Publish Date, the publication cannot be approved. The Approve button is not displayed and the approver sees a message that the publish date and time has passed. The approver can only reject the publication, which returns it to the Author stage.

The Approvers related list displays a list of approval tasks and includes most recent comment from each approver.

Note: Delegate approval is not available in the Targeted Communications application.

Procedure

Navigate to All > Self-Service > My Approvals.
Select a publication for review from the Approvals list that has a state of Requested.
Review the publication summary at the bottom of the approval form.
Add review comments to the Comments field.
Click one of the following options.

Approve	The review state changes to Approved on the Approvals list and the publication stage is set to Ready To Publish.For other approvers of this article, the review state changes to No Longer Required.
Reject	The review state changes to Rejected on the Approvals list and the publication stage is set to Author.

59 lines · 2.2 KB Wrap lines

---
title: Review a publication
description: Users with the publications approver role that have been added as approvers to the publication workflow can review a publication.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_TargetCommReviewAPublication.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Review a publication

Users with the publications approver role that have been added as approvers to the publication workflow can review a publication.

## Before you begin

Role required: sn\_publications.approver or sn\_customerservice\_manager

## About this task

After reviewing, an approver can either accept or reject a publication. If an approver does not review a publication before the **Publish Date**, the publication cannot be approved. The **Approve** button is not displayed and the approver sees a message that the publish date and time has passed. The approver can only reject the publication, which returns it to the **Author** stage.

The **Approvers** related list displays a list of approval tasks and includes most recent comment from each approver.

**Note:** Delegate approval is not available in the Targeted Communications application.

## Procedure

1.  Navigate to **All** &gt; **Self-Service** &gt; **My Approvals**.

2.  Select a publication for review from the Approvals list that has a state of **Requested**.

3.  Review the publication summary at the bottom of the approval form.

4.  Add review comments to the **Comments** field.

5.  Click one of the following options.

<table id="choicetable_i13_3fn_55"><tbody><tr><td id="d285299e132">

**Approve**

</td><td>

The review state changes to **Approved** on the Approvals list and the publication stage is set to **Ready To Publish**.For other approvers of this article, the review state changes to **No Longer Required**.

</td></tr><tr><td id="d285299e153">

**Reject**

</td><td>

The review state changes to **Rejected** on the Approvals list and the publication stage is set to **Author**.

</td></tr></tbody>
</table>