View a publication on the Customer Service Portal

task brazil Updated Sep 10, 2026 1 min read t_TargetCommViewPubOnPortal.md

View the details of a publication on the Customer Service Portal and download any attachments.

Before you begin

Role required: sn_customerservice.customer

About this task

The Publications link on the customer service portal displays a list of current publications that is sorted by publication number.

Note: After a publication reaches its expiration date, it is automatically removed from the Publications list.

Procedure

Navigate to the customer service portal.
Select Support > Publications in the portal header.

This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
If desired, search the Publications list by entering the search term in the search field at the top of the list.
Select a publication name to open.
If the publication has attachments, select the attachments to download from the pop-up window.
Close the pop-up window.
Select the return arrow at the top of the publication to return to the Publications list.

51 lines · 1.8 KB Wrap lines

---
title: View a publication on the Customer Service Portal
description: View the details of a publication on the Customer Service Portal and download any attachments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_TargetCommViewPubOnPortal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View a publication on the Customer Service Portal

View the details of a publication on the Customer Service Portal and download any attachments.

## Before you begin

Role required: sn\_customerservice.customer

## About this task

The **Publications** link on the customer service portal displays a list of current publications that is sorted by publication number.

**Note:** After a publication reaches its expiration date, it is automatically removed from the Publications list.

## Procedure

1.  Navigate to the customer service portal.

2.  Select **Support** &gt; **Publications** in the portal header.

    This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.

3.  If desired, search the Publications list by entering the search term in the search field at the top of the list.

4.  Select a publication name to open.

5.  If the publication has attachments, select the attachments to download from the pop-up window.

6.  Close the pop-up window.

7.  Select the return arrow at the top of the publication to return to the Publications list.


**Related topics**  


[View or modify a case from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.md)