View asset information from the Customer Service Portal

task brazil Updated Sep 10, 2026 1 min read t_ViewAssetAndProductInformation.md
Raw file servicenow.com

View a list of assets for the current user's account.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

Procedure

  1. Select Support > Assets in the portal header.

    This displays a list of assets that belong to the current user's account, including the name and serial number of the asset and the product model category and account to which it belongs.

  2. Select one of the following to view more information.

Display name

Displays the asset information.

Account

Displays the account information.

Model category

Displays the product model information for this asset.

3. Select the Back button to return to the list of assets.

Related topics

View product information from the Customer Service Portal

Create a product case from the Customer Service Portal

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