View asset information from the Customer Service Portal
task brazil Updated Sep 10, 2026 1 min read t_ViewAssetAndProductInformation.md
View a list of assets for the current user's account.
Before you begin
Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin
Procedure
-
Select Support > Assets in the portal header.
This displays a list of assets that belong to the current user's account, including the name and serial number of the asset and the product model category and account to which it belongs.
-
Select one of the following to view more information.
|
Display name |
Displays the asset information. |
|
Account |
Displays the account information. |
|
Model category |
Displays the product model information for this asset. |
Related topics
64 lines · 1.9 KB
---
title: View asset information from the Customer Service Portal
description: View a list of assets for the current user's account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_ViewAssetAndProductInformation.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---
# View asset information from the Customer Service Portal
View a list of assets for the current user's account.
## Before you begin
Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin
## Procedure
1. Select **Support** > **Assets** in the portal header.
This displays a list of assets that belong to the current user's account, including the name and serial number of the asset and the product model category and account to which it belongs.
2. Select one of the following to view more information.
<table id="choicetable_jwd_kgq_ft"><tbody><tr><td id="d86386e93">
**__Display name__**
</td><td>
Displays the asset information.
</td></tr><tr><td id="d86386e105">
**__Account__**
</td><td>
Displays the account information.
</td></tr><tr><td id="d86386e117">
**__Model category__**
</td><td>
Displays the product model information for this asset.
</td></tr></tbody>
</table>3. Select the Back button to return to the list of assets.
**Related topics**
[View product information from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/view-product-info-csp.md)
[Create a product case from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_CreateACaseFromCustPortal.md)
| title | View asset information from the Customer Service Portal |
| description | View a list of assets for the current user's account. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/t\_ViewAssetAndProductInformation.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Use Customer Service PortalCustomer communicationUseCustomer Service Management |