View or modify a case from the Business Portal

---
title: View or modify a case from the Business Portal
description: View or modify the information in a customer service case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_ViewOrModCaseFrom-businessportal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# View or modify a case from the Business Portal

View or modify the information in a customer service case.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.partner\_admin

## Procedure

1.  Select **Requests** > **View submitted requests** > **View cases & tasks** in the portal header.

2.  Select the desired case number to open the case view page.

3.  Post required comment on the Activity tab or upload attachment on the Attachments tab.

    All other fields on the form are read-only.

4.  Select **Send**.


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