Track and update projects

task brazil Updated Sep 10, 2026 1 min read track-and-update-projects.md

Enable your location staff to track projects for their business organization (formerly business locations) using the Business Organization Support Portal (BOSP). You can manage projects, enabling efficient monitoring of progress and updates of your locations.

Before you begin

Role required: admin, sn_bus_loc.location_project_stakeholder, sn_customerservice.service_organization_contributor, sn_customerservice.svc_location_manager_contributor, sn_bus_loc.location_relationship_manager, and sn_customerservice.svc_location_manager

Procedure

Navigate to Home > Your Information > Business Organizations.
On the Business Location Details page, select the business location that you want to track the projects for.
See the list of projects by selecting the Projects tab.
Create a case for the business location or account or consumer by selecting Create Case.
Register a staff member to the business location by selecting Add Member.

To learn more, see Add staff members to a business organization in the Business Organization Support Portal.
To see Project Tasks, Sub-Projects and Cases, select a project.
To update a task, select a task from the list.

Dates, state, tasks, and cases can be updated.
Mark a task as completed by selecting Mark Complete.

State and Actual end date is updated automatically.

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---
title: Track and update projects
description: Enable your location staff to track projects for their business organization \(formerly business locations\) using the Business Organization Support Portal \(BOSP\). You can manage projects, enabling efficient monitoring of progress and updates of your locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/track-and-update-projects.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Organization Support Portal, Customer communication, Use, Customer Service Management]
---

# Track and update projects

Enable your location staff to track projects for their business organization \(formerly business locations\) using the Business Organization Support Portal \(BOSP\). You can manage projects, enabling efficient monitoring of progress and updates of your locations.

## Before you begin

Role required: admin, sn\_bus\_loc.location\_project\_stakeholder, sn\_customerservice.service\_organization\_contributor, sn\_customerservice.svc\_location\_manager\_contributor, sn\_bus\_loc.location\_relationship\_manager, and sn\_customerservice.svc\_location\_manager

## Procedure

1. Navigate to **Home** &gt; **Your Information** &gt; **Business Organizations**.

2. On the Business Location Details page, select the business location that you want to track the projects for.

3. See the list of projects by selecting the **Projects** tab.

4. Create a case for the business location or account or consumer by selecting **Create Case**.

5. Register a staff member to the business location by selecting **Add Member**.

To learn more, see [Add staff members to a business organization in the Business Organization Support Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/add-staff-memers-to-biz-location.md).

6. To see **Project Tasks**, **Sub-Projects** and **Cases**, select a project.

7. To update a task, select a task from the list.

Dates, state, tasks, and cases can be updated.

8. Mark a task as completed by selecting **Mark Complete**.

**State** and **Actual end date** is updated automatically.