Track outages for install base items

---
title: Track outages for install base items
description: View outages associated to a case to keep customers informed about any issues affecting their install base.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/track-outages-aw.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Proactive Customer Service Operations, Automate and optimize, Use, Customer Service Management]
---

# Track outages for install base items

View outages associated to a case to keep customers informed about any issues affecting their install base.

## Before you begin

Role required: sn\_customerservice\_agent

## About this task

Outages can be tracked using both proactive cases and customer-reported cases.

## Procedure

1.  Open your workspace.

2.  Click **Lists**.

3.  Click a proactive case.

4.  Click the Outages related list to view all outage information related to the case.

    **Note:** If the Outages related list isn't displayed, click **more**.