View a publication on the Consumer Portal

task brazil Updated Sep 10, 2026 1 min read view-publication-on-consumer-portal.md

View publications on the Consumer Portal to read targeted communications and download any associated attachments.

Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

About this task

The Publications link on the Consumer Portal displays a list of current publications that is sorted by publication number.

Note: After a publication reaches its expiration date, it’s automatically removed from the Publications list.

Procedure

Navigate to the Consumer Portal.
Navigate to Resources > Publications in the header.

This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
Search the Publications list by entering a search term in the search field.
Select a publication name to open.
Select the attachments to download from the pop-up window, if the publication has attachments.
Close the pop-up window.
Select the return arrow at the top of the publication to return to the Publications list.

51 lines · 1.8 KB Wrap lines

---
title: View a publication on the Consumer Portal
description: View publications on the Consumer Portal to read targeted communications and download any associated attachments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/view-publication-on-consumer-portal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View a publication on the Consumer Portal

View publications on the Consumer Portal to read targeted communications and download any associated attachments.

## Before you begin

Role required: sn\_customerservice.consumer or sn\_customerservice.unified\_consumer

## About this task

The **Publications** link on the Consumer Portal displays a list of current publications that is sorted by publication number.

**Note:** After a publication reaches its expiration date, it’s automatically removed from the Publications list.

## Procedure

1.  Navigate to the Consumer Portal.

2.  Navigate to **Resources** &gt; **Publications** in the header.

    This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.

3.  Search the Publications list by entering a search term in the search field.

4.  Select a publication name to open.

5.  Select the attachments to download from the pop-up window, if the publication has attachments.

6.  Close the pop-up window.

7.  Select the return arrow at the top of the publication to return to the Publications list.


**Related topics**  


[Search the Knowledge Base on Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_SearchForInfoUsingThe-consumer-Portal.md)