View work orders on the Consumer Portal

---
title: View work orders on the Consumer Portal
description: View work orders and work order details related to your cases from the Consumer Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/workorders-consumerportal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View work orders on the Consumer Portal

View work orders and work order details related to your cases from the Consumer Portal.

## Before you begin

Activate the Customer Service with Field Service Management plugin \(com.snc.csm\_fsm\_integration\).

Role required: sn\_customerservice.consumer

## About this task

When an agent creates a work order from a customer service case, consumers can view the related work orders and work order details from the Consumer Portal.

## Procedure

1.  Navigate to the Consumer Portal.

2.  Navigate to **Requests** > **View submitted requests** > **View work orders** in the portal header.

    A list of work orders is displayed, including the work order number, priority, state, and short description.

3.  Select a work order to view its details.


**Related topics**  


[csm-fsm-integration]