Combined AI Admin Hub release notes for upgrades from Australia to Brazil

reference brazil Updated Nov 6, 2026 13 min read brazil-australia-aiadminhub-release-notes.md
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Consolidated page of all release notes for AI Admin Hub from Australia to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Admin Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AI Admin Hub to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Australia
  • Upgrade information

If you customized actions on the user interface or other items that are associated with AI skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected.

If you run into issues when you're upgrading an AI product, see the Issues and mitigation for Now Assist (generative AI) Applications and Plugin updates [KB1637452] article in the Now Support Knowledge Base. Log in to view the article.

The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new read_only_option field with granular control levels, including strict_read_only and client_script_modifiable. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen instance security while preserving flexibility. If you have custom client scripts that modify read‑only fields using g_form.setValue() or g_form.clearValue(), refer to the KB2718122 article in the Now Support Knowledge Base to identify affected fields and adjust the settings.

The existing access control lists (ACLs) have been updated to replace the admin role with purpose-driven granular roles within scripts or security attributes. As part of this update, the getRoles() API is replaced with the hasRole() API for authorization purposes. Additionally, all references to the admin role in the code have been substituted with the granular roles for authorization use cases. For more information, see Granular admin roles.

Brazil

No updates for this release.
## New features

Between your current release family and Brazil, new features were introduced for AI Admin Hub.

Release

Release notes

Australia

These features were added to ServiceNow Otto panel premium chat:

-   Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again.
-   Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation.
-   Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation.
-   Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first.
-   Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response.

Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.

Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context.

ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval Assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers.

Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data.

Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually.

Establish limit-based alert rules at the skill level to oversee assist consumption and skill execution counts. This solution seeks to prevent resource exhaustion, and offer clear insights via an alerts feed and rule management interface.

Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations.

Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow.

The Knowledge Center now integrates with Box. This integration enables authors to use stored files as a source for generating knowledge articles with Now Assist.

Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected.

Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills.

Knowledge Center integrates with Box, enabling authors to use stored files as a source for generating knowledge articles with Now Assist.

The AI-based Reading Ease scan, integrated into the article optimization feature of Knowledge Center, scans articles for readability, provides actionable recommendations, and supports ongoing article improvement.

Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting.

Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about content without leaving your current context.

Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record.

Switch between multiple interactive views — such as knowledge articles, catalogs, and org charts — within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once.

Upload images and screenshots directly into the Now Assist panel as part of your conversation and the Now Assist interprets the visual content to answer your questions or generate summaries.

Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place.

Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable.

Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills.

The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:

-   Foundation: AI agents and skills to deliver insights
-   Advanced: AI agents and skills to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI agents and skills, and create your own

Use Now Assist in Knowledge Management to merge selected duplicate knowledge articles into a single consolidated article, preserving references to the original sources and maintaining a high‑quality, well‑organized knowledge base.

Brazil

These features were added to ServiceNow Otto panel premium chat:

-   Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again.
-   Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation.
-   Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation.
-   Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first.
-   Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response.

Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.

Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context.
## Changes

Between your current release family and Brazil, some changes were made to existing AI Admin Hub features.

Release

Release notes

Australia

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

The discovery of Conversational Help Skills from the Now Assist panel is no longer configured as auto-enabled.

Brazil

Activate an AI skill in AI Admin Hub with only one step. This optional activation method can be used for default skills with default settings. For granular or custom configuration, the previous guided setup wizard remains available from Advanced setup. One-step activation isn't available with Next Experience in this release.
## Removed

Between your current release family and Brazil, some AI Admin Hub features or functionality were removed.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.
## Deprecations

Between your current release family and Brazil, some AI Admin Hub features or functionality were deprecated.

Release

Release notes

Australia
  • AI Admin Hub

AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center. Everything you manage here is available in AI Admin Center, plus more tools to manage and get the most from AI. You can continue to use AI Admin Hub for a limited time during the transition.

Brazil
  • AI Admin Hub

AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center. Everything you manage here is available in AI Admin Center, plus more tools to manage and get the most from AI. You can continue to use AI Admin Hub for a limited time during the transition.
## Activation information

Review information on how to activate AI Admin Hub.

Release

Release notes

Australia
  • Activation information

AI features are available with activation of any ServiceNow Otto® plugin from https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US. For AI Admin Hub in the ServiceNow® Store, see https://store.servicenow.com/store/app/c3b967621b246a50a85b16db234bcb97.

Important: AI Admin Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Brazil
  • Activation information

AI Admin Hub is available from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
## Additional requirements

If any additional requirements were introduced or changed for AI Admin Hub we have noted them here.

Release

Release notes

Australia
  • Additional requirements

The Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.

Brazil

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for AI Admin Hub we have noted them here.

Release

Release notes

Australia
  • Browser requirements

ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn’t supported in Internet Explorer.

Brazil

No updates for this release.
## Accessibility information

Review details on accessibility information for AI Admin Hub, such as specific requirements or compliance levels.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.
## Localization information

If there are specific localization considerations for AI Admin Hub we have noted them here.

Release

Release notes

Australia
  • Localization information

ServiceNow Otto supports Dynamic Translation for Australia.

Brazil

No updates for this release.
## Highlight information

If there are specific highlight considerations for AI Admin Hub we have noted them here.

Release

Release notes

Australia

Important: For Now LLM Service model updates for each release, see Model provider updates.

Australia Patch 5

  • AI Admin Hub is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Australia Patch 3

  • AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation.

  • Configure prompt injection detection separately for each generative AI skill.

  • Create knowledge articles with AI using files stored in Box.

  • Improve the clarity and accessibility of your articles with the AI-powered prompt Reading Ease scan.

  • Merge duplicate articles

Merge selected duplicate knowledge articles into a new consolidated article with ServiceNow® Otto for Knowledge Management. The merge preserves references to source articles and helps maintain a clean, high‑quality knowledge base.

Brazil

Starting from the Brazil release, AI Admin Hub is being prepared for future deprecation and replacement by AI Admin Center.

See the following sections and AI Admin Hub for more information.

Important: For Now LLM Service model updates for each release, see Model provider updates.
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