Combined AI Agent Studio release notes for upgrades from Australia to Brazil

reference brazil Updated Nov 6, 2026 14 min read brazil-australia-aiagentstudio-release-notes.md
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Consolidated page of all release notes for AI Agent Studio from Australia to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Agent Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AI Agent Studio to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## New features

Between your current release family and Brazil, new features were introduced for AI Agent Studio.

Release

Release notes

Australia

Define access rules and tools in the Model Context Protocol Servers for security control before adding them as tools to an AI agent.

Add security controls and tools to external AI agents.

Test access to an AI asset to verify whether a user has access to an agentic AI asset - AI agent and agentic workflow. In case of access denial, use Access Analyzer to see the access results in Access Management.

The redesigned AI Agent Studio streamlines the creation, testing, and evaluation processes for agentic AI assets on your instance. Use identified automation opportunities to build AI agents quickly. Create test scenarios for evaluation to detect recurring patterns and opportunities for optimization.

The redesigned AI Agent Studio streamlines the creation and testing of external AI agents.

The Model Context Protocol Client application has been redesigned.

External agents now support custom HTTP headers in the External Agent Configuration [sn_aia_external_agent_configuration] table. Specify headers in JSON format to have them automatically included in API calls to external endpoints, regardless of the connection type. This is useful for passing metadata and authentication requirements that your external systems require.

AI specialists autonomously resolve high-volume requests through a single persona, know when to hand off work outside their scope, and improve over time from feedback and track record. Deploy the same foundation to every team, then configure each one in AI Agent Studio to fit that team's specific needs. Contact your ServiceNow account manager for more information about accessing Autonomous Workforce.

The Knowledge Graph tool configuration in AI Agent Studio has a Conversation history toggle that is enabled by default. When enabled, the last 5 conversation turns from the active session are passed to the KG tool allowing users to ask follow-up questions that reference the previous results.

Runaway agent detection automatically disables an AI agent when the same record repeatedly triggers the same agent objective beyond a configured threshold, preventing unintended consumption of requests.

Auto-migrate all the AI Agent Studio skills from on-glide execution path to the off-glide execution path.

Automated agentic evaluations are now available for voice agents. You can generate conversations based on scenarios that are described or input manually to generate execution logs for voice agents for evaluation.

The AI-native experience for an AI agent is available exclusively with the installation of the Off Glide Conversation Server plugin (com.glide.cs.offglide).

Note: To use the AI agent in AI-native mode, make sure to test it so it works as expected.

Use the AI Native playground experience to test your agentic solutions.

Note: The AI-native playground experience is exclusively accessible when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard testing playground.

Add widgets for tool outputs to provide an improved experience in AI-native mode.

Note: The display output widget options are exclusively accessible when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard add tool form.

Brazil

Define access rules and tools in the Model Context Protocol Servers for security control before adding them as tools to an AI agent.

Add security controls and tools to external AI agents.

Test access to an AI asset to verify whether a user has access to an agentic AI asset - AI agent and agentic workflow. In case of access denial, use Access Analyzer to see the access results in Access Management.

The redesigned AI Agent Studio streamlines the creation and testing of external AI agents.

The Model Context Protocol Client application has been redesigned.

Enforce deny-by-default access control for agentic AI record types (gen_ai_agent, gen_ai_workflow, gen_ai_skill, Flow, flow_action) for newly activated ServiceNow instances. In previous releases, these types defaulted to allow access.

## Changes

Between your current release family and Brazil, some changes were made to existing AI Agent Studio features.

Release

Release notes

Australia

The redesigned AI Agent Studio reimagines the creation and deployment processes for agentic AI assets. New features include automated evaluations built in to the application and easy creation of AI agents for automation opportunities. See Configure AI Agent Studio settings for how to access the previous UI.

The Analyze task trends agentic workflow now includes citations for representative records associated with a pattern. Configure the workflow to include open tickets in its analysis by enabling the setting and running a Group Action Framework job to reindex with the new records.

The name of the button on the agent selection pop-up in the Discover and activate section of the external agents guided setup has been renamed to Selected.

Use GPT-5.4 as the default model for the Orchestrator when Azure OpenAI is the selected LLM.

The default third-party (3P) models have been upgraded to the latest versions - GPT 5.2 to GPT 5.4 to use AI agents and AI Agent Studio.

The new generative AI Config property records sys_generative_ai_config and sys_generative_ai_prompt_config have been introduced for the following model providers:

-   Amazon Bedrock: claude-sonnet-4-6
-   Azure OpenAI: gpt 5.4

The following platform agentic workflows had updates to their admin configurations and behavior in user-generated sessions.

-   [Analyze task trends](https://www.servicenow.com/docs/access?context=incident-trends&family=australia&ft:locale=en-US): Admin configurations for additional filters such as category and service have been added.
-   [Generate my work plan](https://www.servicenow.com/docs/access?context=generate-work-plan&family=australia&ft:locale=en-US): Additional reasoning information for the generated work plan is now displayed after the plan is created.
-   [Identify ways to improve services](https://www.servicenow.com/docs/access?context=service-improvement&family=australia&ft:locale=en-US): Admin configurations for additional filters such as category and service have been added.

The AI Native radio button in the Choose a testing mode section on the AI agent and agentic workflow manual testing playgrounds has been renamed to Premium Chat.

The glide.ai_record_activity.validation.feature.enabled system property enables UI rule validation (such as required fields) for AI‑initiated record updates. You can selectively apply this validation based on execution context using additional system properties. For example, glide.ai_record_activity.ai_detection.nap.enabled applies validation to record updates triggered from the ServiceNow Otto panel. Similar properties control validation for AI skills, Virtual Agent, and agent‑initiated actions, as listed in the Reference for AI agents. This feature is opt‑in and inactive by default.

The agent to agent flow actions no longer inject an Authorization: Bearer header automatically. If your endpoint requires a Bearer token, include the prefix directly in the API Key credential value.

Use the A2A Protocol integration for creating external agents in the AI Agent Studio to connect with the ServiceNow AI Platform.

Several platform agentic workflows have seen updates to how they work and what configurations are available for AI admins. Analyze task trends and Identify ways to improve service now have post-analysis actions, including the option to download analysis and ask additional information. Generate my work plan can run as a scheduled job.

After an automated evaluation of an agentic AI asset, you can receive a list of issues and suggested optimizations to address those issues. Issues come with individual record node-by-node traces to pinpoint the exact source of problems. Optimizations are suggested, and you can apply them and run a reevaluation from a single guided flow.

Brazil

The redesigned AI Agent Studio reimagines the creation and deployment processes for agentic AI assets. New features include automated evaluations built in to the application and easy creation of AI agents for automation opportunities. See Configure AI Agent Studio settings for how to access the previous UI.

The Analyze task trends agentic workflow now includes citations for representative records associated with a pattern. Configure the workflow to include open tickets in its analysis by enabling the setting and running a Group Action Framework job to reindex with the new records.

## Removed

Between your current release family and Brazil, some AI Agent Studio features or functionality were removed.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Deprecations

Between your current release family and Brazil, some AI Agent Studio features or functionality were deprecated.

Release

Release notes

Australia

  • The support for manually integrating external agents has been deprecated from Australia Patch 1 release.

Brazil

No updates for this release.

## Activation information

Review information on how to activate AI Agent Studio.

Release

Release notes

Australia

  • Activation information

AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see Install ServiceNow Otto AI Agents.

Important: AI agents and AI Agent Studio are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Brazil

  • Activation information

AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see Install ServiceNow Otto AI Agents.

Important: AI agents and AI Agent Studio are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Additional requirements

If any additional requirements were introduced or changed for AI Agent Studio we have noted them here.

Release

Release notes

Australia

  • Additional requirements

You must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see Install ServiceNow Otto AI Agents.

Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.

Brazil

  • Additional requirements

You must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see Install ServiceNow Otto AI Agents.

Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.

## Browser requirements

If any specific browser requirements were introduced or changed for AI Agent Studio we have noted them here.

Release

Release notes

Australia

  • Browser requirements

AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer.

Brazil

  • Browser requirements

AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer.

## Accessibility information

Review details on accessibility information for AI Agent Studio, such as specific requirements or compliance levels.

Release

Release notes

Australia

Administrators can enable an optional voice input setting for the ServiceNow Otto panel in the AI Admin Hub. This feature gives users a voice-to-text input option to access the generative AI skills in the panel in any supported language. For more information, see Enable voice input for ServiceNow Otto panel.

After enabled, the Enable voice input for the ServiceNow Otto panel option is available in individual user accessibility preferences. See Configure Next Experience accessibility preferences for more information.

Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.

Brazil

Administrators can enable an optional voice input setting for the ServiceNow Otto panel in the AI Admin Hub. This feature gives users a voice-to-text input option to access the generative AI skills in the panel in any supported language. For more information, see Enable voice input for ServiceNow Otto panel.

After enabled, the Enable voice input for the ServiceNow Otto panel option is available in individual user accessibility preferences. See Configure Next Experience accessibility preferences for more information.

Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.

## Localization information

If there are specific localization considerations for AI Agent Studio we have noted them here.

Release

Release notes

Australia

  • Localization information

AI agents and AI Agent Studio are built on the GPT-4o-based framework and supports localization according to the GPT-4o model.

Brazil

  • Localization information

AI agents and AI Agent Studio are built on the GPT-4o-based framework and supports localization according to the GPT-4o model.

## Highlight information

If there are specific highlight considerations for AI Agent Studio we have noted them here.

Release

Release notes

Australia

Australia Patch 5

  • Redesigned AI Agent Studio with streamlined setup and evaluation processes for agentic AI assets.
  • Custom headers in external agents configuration.
  • AI specialist configuration and deployment to harness coordinated agentic AI that reasons and executes end-to-end work.

Australia Patch 3

  • Add or remove AI agents or tools from the built-in AI agents.
  • Detect and disable runaway AI agent triggers to prevent unintended consumption.
  • Support conversation history for Knowledge Graph tool.
  • Enable AI Agent Studio skill migration to Mosaic.

Australia Patch 2

  • Enable UI validation for agentic AI processes and generative AI skills.

Australia Patch 1

  • Test an agentic solution in the playground in AI-native mode.
  • Add widgets for tool outputs to provide an improved experience in AI-native mode.
  • Run improved Platform agentic workflows, including Generate resolution plans, Generate my work plan, and Process images to tasks.
  • Get more insights into agentic AI asset performance with issue tracing and suggested optimizations from results pages.

See AI Agent Studio (legacy) for more information.

For the Platform AI release notes, see AI Admin Hub release notes.

Brazil

[Placeholder link text to key australia-patch-5]

  • Redesigned AI Agent Studio with streamlined setup and evaluation processes for agentic AI assets.
  • Custom headers in external agents configuration.
  • AI specialist configuration and deployment to harness coordinated agentic AI that reasons and executes end-to-end work.

[Placeholder link text to key australia-patch-3]

  • Add or remove AI agents or tools from the built-in AI agents.
  • Detect and disable runaway AI agent triggers to prevent unintended consumption.
  • Support conversation history for Knowledge Graph tool.
  • Enforce deny-by-default ACLs for new agentic ACL types.
  • Enable AI Agent Studio skill migration to Mosaic.

[Placeholder link text to key australia-patch-2]

  • Enable UI validation for agentic AI processes and generative AI skills.

[Placeholder link text to key australia-patch-1]

  • Test an agentic solution in the playground in AI-native mode.
  • Add widgets for tool outputs to provide an improved experience in AI-native mode.
  • Run improved Platform agentic workflows, including Generate resolution plans, Generate my work plan, and Process images to tasks.
  • Get more insights into agentic AI asset performance with issue tracing and suggested optimizations from results pages.

See AI Agent Studio (legacy) for more information.

For the Platform AI release notes, see [Placeholder link text to key now-assist-rn].

**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
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