Combined Case and Knowledge Management release notes for upgrades from Australia to Brazil
Consolidated page of all release notes for Case and Knowledge Management from Australia to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Case and Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Case and Knowledge Management to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for Case and Knowledge Management.
|
Release |
Release notes |
|---|---|
|
Australia |
Provide tighter security to HR data using the granular admin roles in Case and Knowledge Management. Enable HR administrators to determine which users have access to HR cases within an instance based on COE security policies. HR administrators can also review the specific COE security policies that restrict user access. Get a holistic view of all related tables for all the ER cases using the ER cases consolidated view in the Employee relations dashboard. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some changes were made to existing Case and Knowledge Management features.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Case and Knowledge Management features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Case and Knowledge Management features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate Case and Knowledge Management.
|
Release |
Release notes |
|---|---|
|
Australia |
Case and Knowledge Management is available with activation of the Human Resources Scoped app: Core [com.sn_hr_core]. See Activate plugin for more information. |
|
Brazil |
Activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. |
If any additional requirements were introduced or changed for Case and Knowledge Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for Case and Knowledge Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for Case and Knowledge Management, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for Case and Knowledge Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for Case and Knowledge Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
See Case and Knowledge Management for more information. |
|
Brazil |
See [Placeholder link text to key hr-service-delivery] for more information. |
--- title: Combined Case and Knowledge Management release notes for upgrades from Australia to Brazil description: Consolidated page of all release notes for Case and Knowledge Management from Australia to Brazil. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-caseandknowledgemanagement-release-notes.html release: brazil topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- # Combined Case and Knowledge Management release notes for upgrades from Australia to Brazil Consolidated page of all release notes for Case and Knowledge Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Case and Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Case and Knowledge Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Brazil, new features were introduced for Case and Knowledge Management. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **[Granular roles](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&family=australia&ft:locale=en-US)** Provide tighter security to HR data using the granular admin roles in Case and Knowledge Management. - **[Use COE Security Diagnostics](https://www.servicenow.com/docs/access?context=coe-diagnostics-tool&family=australia&ft:locale=en-US)** Enable HR administrators to determine which users have access to HR cases within an instance based on COE security policies. HR administrators can also review the specific COE security policies that restrict user access. - **[ER Consolidated List in HR Agent Workspace](https://www.servicenow.com/docs/access?context=hr-er-dashboards&family=australia&ft:locale=en-US)** Get a holistic view of all related tables for all the ER cases using the ER cases consolidated view in the Employee relations dashboard. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Brazil, some changes were made to existing Case and Knowledge Management features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Brazil, some Case and Knowledge Management features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Brazil, some Case and Knowledge Management features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Case and Knowledge Management. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **Activation information** Case and Knowledge Management is available with activation of the Human Resources Scoped app: Core \[com.sn\_hr\_core\]. See [Activate plugin](https://www.servicenow.com/docs/access?context=activate-case-and-knowledge-management-scoped&family=australia&ft:locale=en-US) for more information. </td></tr><tr><td> Brazil </td><td> - **Activation information** Activate Human Resources Scoped App: Core \[com.sn\_hr\_core\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Case and Knowledge Management we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Case and Knowledge Management we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Case and Knowledge Management, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Case and Knowledge Management we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Case and Knowledge Management we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - Restrict access to HR data with Granular admin roles in Case and Knowledge Management. - Find users who can access HR cases in an instance based on COE security policies, using the COE Security Diagnostics tool. See [Case and Knowledge Management](https://www.servicenow.com/docs/access?context=case-knowledge-management-landing-page&family=australia&ft:locale=en-US) for more information. </td></tr><tr><td> Brazil </td><td> - Create, manage, and resolve HR cases efficiently — Create, manage, and resolve HR cases from a centralized platform for benefits, payroll, and talent acquisition. - Standardize documentation and service delivery — Build a searchable knowledge base to standardize HR processes and ensure consistent service delivery. - Optimize agent productivity — Equip HR agents with tools to prioritize cases, access knowledge articles, and resolve inquiries faster. - Route and track requests in real time — Route employee requests to the right agents based on skills and track case status in real time. - Leverage AI to improve efficiency — Use ServiceNow Otto AI to help HR agents and managers handle routine inquiries, suggest knowledge articles, and close cases faster. See [\[Placeholder link text to key hr-service-delivery\]](https://www.servicenow.com/docs/access?context=hr-service-delivery&family=brazil&ft:locale=en-US) for more information. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
| title | Combined Case and Knowledge Management release notes for upgrades from Australia to Brazil |
| description | Consolidated page of all release notes for Case and Knowledge Management from Australia to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-caseandknowledgemanagement-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |