Combined Customer Contracts and Entitlements release notes for upgrades from Australia to Brazil

---
title: Combined Customer Contracts and Entitlements release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Customer Contracts and Entitlements from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-customercontractsandentitlements-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Customer Contracts and Entitlements release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Customer Contracts and Entitlements from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Customer Contracts and Entitlements to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Customer Contracts and Entitlements.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US)**

Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows.

-   **[Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US)**

Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication.

-   **[Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=australia&ft:locale=en-US)**

Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies.

-   **[Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US)**

Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities.

-   **[Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US)**

Enables users to process early renewals and early terminations on contract lines that have ramps.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Contracts and entitlements for buyer organizations](https://www.servicenow.com/docs/access?context=service-contract-form&family=brazil&ft:locale=en-US)**

Enable users to create contracts and entitlements for buyer organizations, in addition to accounts and consumers. When an order fulfilled for a buyer organization is processed to a contract or entitlement, the buyer organization information is updated in contracts and entitlements automatically.

-   **[Enhancements in Renewal workflows](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=brazil&ft:locale=en-US)**

Following enhancements have been made in the renewal workflow:

    -   If a customer contract or customer contract line is terminated before its end date, it is excluded from the renewal workflow.
    -   If a contract line is terminated before its end date, then the renewal quote line for that contract line is deleted.

 -   **Support ServiceNow® Quote Experience for Contracts and Entitlements**

Open quotes created from Customer Contracts and Entitlements lifecycle workflows in the ServiceNow® Quote Experience. Activating the Quote Experience plugin provides you a unified experience for creating, pricing, approving, and quote completion in a single interface. Quotes generated from contract renewal and amendment workflows in ServiceNow® Quote Experience maintains consistent workflows, pricing logic, and governance.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Customer Contracts and Entitlements features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Customer Contracts and Entitlements.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the \(com.sn\_pss\_core\) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=australia&ft:locale=en-US).


**Important:** Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the \(com.sn\_pss\_core\) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Support derived priced products in Contracts and Entitlements workflows.
-   Support contract consolidation and merge operations.
-   Support hierarchical list view for contract lines in customer contracts.
-   Enhance contract renewal performance with asynchronous processing.

 See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   View and manage contracts and entitlements directly within the CSM Configurable Workspace, tracking entitlements and improving contract compliance.
-   Establish relationships with existing customer data, such as sold products and install base items, by adding contract and entitlement data to the common data model.
-   Support customer needs ranging from account-based support entitlements to contracts with service plans that include complex entitlement coverage.
-   Manage the complete life cycle of customer contracts and entitlements, including generating, renewing, modifying, suspending, resuming, and canceling, through Contracts and Entitlement workflows.

 See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)