Combined ITOM AIOps release notes for upgrades from Australia to Brazil

---
title: Combined ITOM AIOps release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for ITOM AIOps from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-itomaiops-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined ITOM AIOps release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for ITOM AIOps from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ITOM AIOps to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for ITOM AIOps.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing ITOM AIOps features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some ITOM AIOps features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some ITOM AIOps features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate ITOM AIOps.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

    -   ITOM AIOps is available with activation of the Event Management plugin \(com.glideapp.itom.snac\). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=australia&ft:locale=en-US).
    -   Install Service Operations Workspace \(ITOM\) by installing the AIOps Experience \[sn\_sow\_aiops\] application from the ServiceNow Store.

**Important:** ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install the applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[ServiceNow Store updates for ITOM AIOps](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-ai-ops-landing.html)**

The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details:

    -   [Service Reliability Management \(SRM\)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-reliability-mgmt.html)
    -   [Service Level Objective Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-level-objective-mgmt-sow.html)
    -   [Service Observability](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-observability.html)
    -   [Event Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-event-management-core.html)
    -   [Health Log Analytics](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-health-log-analytics.html)
    -   [AIOps Dashboards](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-aiops-dashboards.html)
    -   [Agent Client Collector Log Analytics \(ACC-L\)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-acc-log-analytics.html)
    -   [Integrations Launchpad](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-integrations-launchpad.html)
    -   [Express List](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-express-list.html)
    -   [Metric Intelligence](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-metric-intelligence.html)
    -   Alert Automation
    -   [Service Operations Workspace \(SOW\) for ITOM](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-workspace-itom-apps.html)
    -   [Synthetic Monitoring](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-sow-synthetic-monitoring.html)

 See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Detect and correlate alerts across infrastructure and services, reducing noise and surfacing critical issues before they impact business operations.
-   Combine CMDB, Service Mapping, and observability data to reveal hidden dependencies and calculate real business impact of incidents.
-   Use machine learning on real time logs and metrics to identify anomalies and predict outages before they disrupt service.
-   Streamline incident response with structured workflows, automated escalation, and prioritized, context-rich alerts for faster resolution.
-   Enable proactive service quality management through automated SLO tracking, alerting, and threshold monitoring across the IT environment.

 See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)