Combined Next Experience release notes for upgrades from Australia to Brazil

---
title: Combined Next Experience release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Next Experience from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-nextexperience-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Next Experience release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Next Experience from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Next Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Next Experience to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Next Experience.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[In-Product Surveys](https://www.servicenow.com/docs/access?context=in-product-surveys-overview&family=australia&ft:locale=en-US)**

Collect feedback from users as they work in Next Experience. Admins can turn off surveys at the instance level.


 -   **[Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US)**

Turn on the Enable auto-focus on page alerts preference to automatically move focus to the page alert. See the Accessibility section for details.

-   **[Next experience all menu editing](https://www.servicenow.com/docs/access?context=next-experience-all-menu-editing&family=australia&ft:locale=en-US)**

Create and edit application menus and modules directly from the Next Experience UI. Admins can configure Record, List, Dashboard, and Custom page modules from a centralized, platform-native interface.


</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Next Experience features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Now Assist &gt; ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

-   **ServiceNow Otto® onboarding slide added**

Next Experience onboarding now opens with a ServiceNow Otto slide. The slide appears only when the Generative AI Controller plugin \(sn\_generative\_ai\) is active on the instance. After a user selects “Got it,” the slide doesn’t appear again.


 -   **[Updated Coral theme](https://www.servicenow.com/docs/access?context=next-experience-theming&family=australia&ft:locale=en-US)**

The Coral theme has been improved to enhance usability across web, mobile, and portal experiences that use Next Experience and Core UI:

    -   A fully overhauled color system for smoother gradients and better contrast.
    -   Softer outlines and more rounded components for a modern, accessible look.
    -   A significantly improved dark mode with deeper blue tones for reduced eye strain.
    -   New AI gradient styles and subtle animations to highlight intelligent features.
    -   Smarter focus behavior that reduces visual clutter for mouse users.
-   **New Works with ServiceNow badge added to user menu**

The Works with ServiceNow badge now appears in the user menu for custom-branded accounts. This applies to web and mobile experiences with Next Experience or Core UI enabled. All other branding and theme settings remain unchanged. This update applies automatically.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Now Assist &gt; ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=brazil&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

-   **ServiceNow Otto® onboarding slide added**

Next Experience onboarding now opens with a ServiceNow Otto slide. The slide appears only when the Generative AI Controller plugin \(sn\_generative\_ai\) is active on the instance. After a user selects “Got it,” the slide doesn’t appear again.


</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Next Experience features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Next Experience features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours, and their steps, are removed.

 Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements, defect fixes, and will no longer be supported. Certain system features may continue to display through legacy rendering paths \(for example, printer‑friendly views\) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information activating Next Experience see [Activation considerations](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&family=australia&ft:locale=en-US).

</td></tr><tr><td>

Brazil

</td><td>

-   **The Unified Navigation onboarding modals are removed.**

The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours, and all associated steps, are no longer available.


</td></tr></tbody>
</table>## Activation information

Review information on how to activate Next Experience.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

Theme Builder comes with the Next Experience and is active by default.


</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Next Experience is a ServiceNow AI Platform® feature that is active by default. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

Theme Builder comes with the Next Experience and is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Next Experience we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Next Experience we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Browser requirements**

The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.


</td></tr><tr><td>

Brazil

</td><td>

-   **Browser requirements**

Next Experience doesn’t support Internet Explorer 11. The iOS version of Firefox is also not supported.


</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Next Experience, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Accessibility information**
    -   **[Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US)**

When enabled, this preference automatically moves your keyboard focus to important alerts so you don't miss critical messages while navigating with a keyboard or screen reader.

    -   **[Learn about accessibility preferences with a guided tour](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=australia&ft:locale=en-US)**

Explore accessibility preferences with a guided tour that shows how to customize navigation, keyboard behavior, and visual themes in Next Experience.


</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Next Experience we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Next Experience we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Manage the visibility of page alerts with a new accessibility user preference.
-   Explore a modernized Coral theme with better contrast, rounded UI elements, improved dark mode, and AI-focused enhancements.

 See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Increase productivity by accessing app shell items, including menus, notifications, and search, from one unified navigation pane, no matter which application you’re in.
-   Find your favorite pages quickly by organizing them into folders, and pin navigation menus to keep the ones you use most within reach.
-   Start each day with the information you need by using role-specific landing pages that bring your tasks and analytics into one location.
-   Switch easily between classic environment applications and configurable workspaces.

 See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)