Combined On-Call Scheduling release notes for upgrades from Australia to Brazil
Consolidated page of all release notes for On-Call Scheduling from Australia to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family On-Call Scheduling release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading On-Call Scheduling to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for On-Call Scheduling.
|
Release |
Release notes |
|---|---|
|
Australia |
Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine. Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles. Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). |
|
Brazil |
Track on-call escalation notification delivery status from dispatch through acknowledgment across all supported channels. View failure reasons for each contact mode when notifications fail to reach recipients. |
Between your current release family and Brazil, some changes were made to existing On-Call Scheduling features.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
The On-Call read [oc_read] role grants read-only access to On-Call Scheduling rotations, rosters, schedules, escalations, communication channel configuration, and reports, and dashboards. The |
Between your current release family and Brazil, some On-Call Scheduling features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some On-Call Scheduling features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate On-Call Scheduling.
|
Release |
Release notes |
|---|---|
|
Australia |
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries: Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. |
|
Brazil |
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries: Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. |
If any additional requirements were introduced or changed for On-Call Scheduling we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for On-Call Scheduling we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for On-Call Scheduling, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for On-Call Scheduling we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for On-Call Scheduling we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
See On-Call Scheduling for more information. |
|
Brazil |
See On-Call Scheduling for more information. |
---
title: Combined On-Call Scheduling release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for On-Call Scheduling from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-oncallscheduling-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---
# Combined On-Call Scheduling release notes for upgrades from Australia to Brazil
Consolidated page of all release notes for On-Call Scheduling from Australia to Brazil.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family On-Call Scheduling release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading On-Call Scheduling to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## New features
Between your current release family and Brazil, new features were introduced for On-Call Scheduling.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
- **[Monthly roster rotation for an on-call schedule](https://www.servicenow.com/docs/access?context=create-update-schedule-oncall&family=australia&ft:locale=en-US)**
Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.
- **[Granular role for on-call schedule configurations](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&family=australia&ft:locale=en-US)**
Configure on-call schedule features using the granular and specific role, sn\_on\_call\_admin. It contains sn\_trigger\_table\_cfg\_read and sn\_trigger\_table\_cfg\_write roles.
- **[Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US)**
Admins with the rota\_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the **On-Call Bulk Onboarding** in Service Operations Workspace \(SOW\).
</td></tr><tr><td>
Brazil
</td><td>
- **[Delivery status tracking for On-Call Scheduling notifications](https://www.servicenow.com/docs/access?context=delivery-status-tracking-oncall&family=brazil&ft:locale=en-US)**
Track on-call escalation notification delivery status from dispatch through acknowledgment across all supported channels. View failure reasons for each contact mode when notifications fail to reach recipients.
</td></tr></tbody>
</table>## Changes
Between your current release family and Brazil, some changes were made to existing On-Call Scheduling features.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
- **[On-Call read role coverage for on-call read access](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&family=brazil&ft:locale=en-US)**
The On-Call read \[oc\_read\] role grants read-only access to On-Call Scheduling rotations, rosters, schedules, escalations, communication channel configuration, and reports, and dashboards.
- **[Escalation logging is true by default](https://www.servicenow.com/docs/access?context=on-call-properties&family=brazil&ft:locale=en-US)**
The `com.snc.on_call_rotation.log_escalations` property, which controls whether on-call escalations are logged, is enabled by default. After upgrade, the existing value on this property remains unaffacted.
</td></tr></tbody>
</table>## Removed
Between your current release family and Brazil, some On-Call Scheduling features or functionality were removed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Deprecations
Between your current release family and Brazil, some On-Call Scheduling features or functionality were deprecated.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Activation information
Review information on how to activate On-Call Scheduling.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
- **Activation information**
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin \(com.snc.on\_call\_rotation\). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=australia&ft:locale=en-US). Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
**Note:** The On-Call Scheduling \(com.snc.on\_call\_rotation\) plugin is active by default for zBoot customers.
</td></tr><tr><td>
Brazil
</td><td>
- **Activation information**
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin \(com.snc.on\_call\_rotation\). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=brazil&ft:locale=en-US). Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
**Note:** The On-Call Scheduling \(com.snc.on\_call\_rotation\) plugin is active by default for zBoot customers.
</td></tr></tbody>
</table>## Additional requirements
If any additional requirements were introduced or changed for On-Call Scheduling we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Browser requirements
If any specific browser requirements were introduced or changed for On-Call Scheduling we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Accessibility information
Review details on accessibility information for On-Call Scheduling, such as specific requirements or compliance levels.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Localization information
If there are specific localization considerations for On-Call Scheduling we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Highlight information
If there are specific highlight considerations for On-Call Scheduling we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Australia
</td><td>
- Configure on-call schedule features using granular roles.
- Configure a monthly roster rotation for an on-call schedule to simplify shift management.
See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=australia&ft:locale=en-US) for more information.
</td></tr><tr><td>
Brazil
</td><td>
- Respond to incidents faster by ensuring a dedicated support team member always responds. Define on-call schedules, roster rotations, and escalation policies, and automatically escalate to the next responder until someone acknowledges.
- Give every on-call responder one place to view their schedule, manage shifts, request time off, and track escalation status, from the desktop or the mobile app.
- Ensure faster response times by reaching responders over the channels they already use and see the delivery status of every notification sent.
See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=brazil&ft:locale=en-US) for more information.
</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
| title | Combined On-Call Scheduling release notes for upgrades from Australia to Brazil |
| description | Consolidated page of all release notes for On-Call Scheduling from Australia to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-oncallscheduling-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 4 |
| breadcrumb | Products combined by family |