Combined Opportunity Management release notes for upgrades from Australia to Brazil

---
title: Combined Opportunity Management release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Opportunity Management from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-opportunitymanagement-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 7
breadcrumb: [Products combined by family]
---

# Combined Opportunity Management release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Opportunity Management from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Opportunity Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Opportunity Management to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Opportunity Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Mandatory reason fields on closed opportunities](https://www.servicenow.com/docs/access?context=configure-guided-selling-exit-criteria&family=australia&ft:locale=en-US)**

Enforce completion of the win or loss reason fields before agents move an opportunity to the Closed Won or Closed Lost stage. Admins enable this enforcement for each outcome using system properties.


 -   **[Guided selling on opportunity](https://www.servicenow.com/docs/access?context=use-guided-selling-opportunity&family=australia&ft:locale=en-US)**

Guided selling on opportunity helps enforce process compliance and manage all deal-related actions from a unified workspace by letting you:

    -   Configure mandatory exit criteria per opportunity stage to enforce process compliance and prevent stage advancement until required actions are complete.
    -   Guide sellers with stage-contextual playbook activities, progress indicators, and inline compact playbook views all without leaving the opportunity **Overview** tab.
    -   Consolidate all deal-related tasks, meetings, touchpoints, and stage guidance into a single Action Center panel that updates in real time.
    -   Display quote tasks for the primary quote as cards in the opportunity Action Center, with the same mark complete and add notes actions as other tasks.
    -   Guide agents with contextual empty states to create a task when no actions are pending.

 -   **[Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-opportunity&family=australia&ft:locale=en-US)**

Create touchpoints, log interaction activities, and schedule meetings directly from an opportunity record. A consolidated view of all touchpoints and meetings on an opportunity provides full visibility into customer engagement throughout the sales cycle.


 -   **[Opportunity probability score and insights](https://www.servicenow.com/docs/access?context=opportunity-management&family=australia&ft:locale=en-US)**

Enable sales representatives, managers, and revenue operations teams to prioritize deals using an AI-powered probability score \(0–100%\) with qualitative ratings. The score is integrated into the opportunity workspace and includes an opportunity summary covering stage, annual contract value \(ACV\), forecast category, close date, engagement history, and the most recent notes.


 -   **[Manage opportunities in the MCP client](https://www.servicenow.com/docs/access?context=manage-opportunity-records&family=australia&ft:locale=en-US)**

Create, retrieve, update, and delete opportunity records and related entities including contacts, competitors, tasks, touchpoints, and line items from any MCP client, without navigating to individual record forms.


 -   **[AI summarization for opportunities](https://www.servicenow.com/docs/access?context=now-assist-som-summarize-opportunity&family=australia&ft:locale=en-US)**

Generate AI-powered summaries of opportunity data including emails, tasks, meetings, and notes for a snapshot of current status, identify potential risks early, and reduce ramp-up time when transitioning ownership of an opportunity.


 -   **Manage opportunity via conversational AI**

Use a conversational AI to:

    -   Manage opportunity line items: Search the product catalog and add, update, or remove line items directly from the AI interface without opening records.
    -   Update competitor product details: Create, update, and read product family, incumbent status, and product offering fields on opportunity competitor records.
    -   Update and view touchpoint notes: Edit touchpoint notes and see the touchpoint description when fetching a record.

 -   **[Support for opportunity allocation](https://www.servicenow.com/docs/access?context=manage-allocations&family=australia&ft:locale=en-US)**

Divide sales credit across multiple contributors on a single opportunity for accurate attribution and compensation.


 -   **[Customer entities on opportunity](https://www.servicenow.com/docs/access?context=opportunity-management-details-tab&family=australia&ft:locale=en-US)**

Capture the deal type \(Direct or Indirect\) on customer entities to align opportunities with defined routes to market and support consistent, compliant processing across systems and teams.


 -   **[View touchpoint records for a task](https://www.servicenow.com/docs/access?context=opportunity-management-tasks-tab&family=australia&ft:locale=en-US)**

Gain complete visibility into customer engagement by viewing a complete touchpoint timeline on every opportunity so that teams have context at their fingertips.

-   **[Add competitors](https://www.servicenow.com/docs/access?context=opportunity-management-competitors-tab&family=australia&ft:locale=en-US)**

Identify and store competitor information for product offerings and product family within an opportunity.​


</td></tr><tr><td>

Brazil

</td><td>

-   **[ServiceNow Otto support on Opportunity Management](https://www.servicenow.com/docs/access?context=crm-conversational-query&family=brazil&ft:locale=en-US)**

Retrieve, update, and create opportunity records and related CRM data from ServiceNow Otto using natural language.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Opportunity Management features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Opportunity Management features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Opportunity Management features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Removed the **New** Opportunity Line button from the platform and workspace view.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Opportunity Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Install Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


**Important:** Opportunity Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Opportunity Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Opportunity Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Opportunity Management, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Opportunity Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Opportunity Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Record your planned or completed customer interaction or sales activity associated with an opportunity using a Touchpoint to capture engagement context throughout the sales life cycle.
-   Associate competitors with opportunity product and product family, capture win/loss reasons, and record contributing factors to report and analyze competitor trends, product‑level competitive pressure, and opportunity outcome patterns.
-   Split opportunity revenue across multiple contributors using opportunity allocations to ensure accurate attribution, incentive crediting, and forecast reporting for collaborative sales teams.
-   Capture Direct or Indirect deal types to align opportunities with defined routes to market.
-   Create touchpoints and schedule meetings directly from an opportunity record for a consolidated view of all customer interactions.
-   Prioritize deals with an AI-powered probability score, qualitative ratings, and explainable insights integrated into the opportunity workspace.
-   Create, view, and update opportunity records and related entities using natural language from the MCP client.
-   Summarize an opportunity with Now Assist for a quick snapshot of status, risks, and recent engagement.
-   Configure a guided selling playbook to enforce mandatory stage activities, surface stage-specific guidance to sales agents, and consolidate all deal-related actions in a unified opportunity workspace.
-   Manage opportunity line items, competitor details, and touchpoint information conversationally within the conversational interface without navigating to individual records.
-   Enforce mandatory win or loss reason capture before agents move an opportunity to a closed stage to keep outcome data complete and reportable.
-   Track quote tasks for the primary quote directly in the opportunity Action Center, and guide agents with contextual empty states when no actions are pending.

 See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Evaluate an opportunity's total worth with integrated pricing that computes the combined prices of each product offering, helping teams strategize resource and budget allocation for deals.
-   Focus your sales team on deals with the highest financial impact by analyzing the potential revenue of each opportunity.
-   Customize offers that meet customer needs while maintaining profitability, using real-time pricing insights during negotiation.
-   Generate an AI summary for an opportunity to get information from emails, touchpoints, deal stage, and line items without opening every related record.
-   Review AI-generated win probability scores and contextual insights to assess deal health, prioritize pipeline opportunities, and identify risks.
-   Ask questions and issue commands to work on an opportunity in plain language using an MCP client and ServiceNow Otto.

 See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)