Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Australia to Brazil
Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Australia to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM).
|
Release |
Release notes |
|---|---|
|
Australia |
Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base. The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features.
|
Release |
Release notes |
|---|---|
|
Australia |
The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM).
|
Release |
Release notes |
|---|---|
|
Australia |
Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Important: Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
|
Brazil |
No updates for this release. |
If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
Australia Early Availability
See Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM for more information. Important: For Now LLM Service model updates for each release, see Model provider updates. |
|
Brazil |
No updates for this release. |
--- title: Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Australia to Brazil description: Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management \(OTSM\) from Australia to Brazil. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html release: brazil topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- # Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Australia to Brazil Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management \(OTSM\) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management \(OTSM\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for Operational Technology Service Management \(OTSM\) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Brazil, new features were introduced for Recommended Actions for Operational Technology Service Management \(OTSM\). <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **[Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) deprecation** Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. - **[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)** The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. - **[Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=australia&ft:locale=en-US)** Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Brazil, some changes were made to existing Recommended Actions for Operational Technology Service Management \(OTSM\) features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **[Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=australia&ft:locale=en-US)** The **Contextualize** UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management \(OTSM\) features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management \(OTSM\) features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Recommended Actions for Operational Technology Service Management \(OTSM\). <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **Activation information** Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). **Important:** Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Recommended Actions for Operational Technology Service Management \(OTSM\), such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) - The Now LLM Service is being prepared for future deprecation. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) - The Now LLM Service is no longer the default model provider for new or inactive AI assets. Australia Early Availability - Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=australia&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=australia&ft:locale=en-US) for more information. **Important:** For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
| title | Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Australia to Brazil |
| description | Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management \(OTSM\) from Australia to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 4 |
| breadcrumb | Products combined by family |