Combined Service Catalog release notes for upgrades from Australia to Brazil

reference brazil Updated Nov 6, 2026 6 min read brazil-australia-servicecatalog-release-notes.md
Raw file servicenow.com

Consolidated page of all release notes for Service Catalog from Australia to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Catalog release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Catalog to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## New features

Between your current release family and Brazil, new features were introduced for Service Catalog.

Release

Release notes

Australia

Enable other users, who are added to the Secondary owner field, to edit catalog items. To enable these users, add people to the Secondary owner user-criteria field in the sc_cat_item and sc_cat_item_producer tables, enabling others to make changes to catalog items owned by another person.

Define and add distinct stages and states in the fulfillment step when building a catalog item in Catalog Builder, enabling requesters to view the request-related current stages and their states together.

Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items. With these enhancements, catalog item creators can confidently take advantage of advanced options, simplifying and speeding up the entire catalog development process.

Configure the visibility of a variable on the grid layout within a multi-row variable set (MRVS) for a catalog item by using the Hide on grid check box. By default, the check box is not selected.

Configure the update set prefix to set a custom name for the update set that gets generated automatically in Catalog Builder, making update sets easy to identify and track for consistency. Use the glide.sc.cb.item.update_set_prefix property to standardize update set names. By default, the property uses the value CB_${template_name}_${item_name}_${timestamp}.

Brazil

Control whether service subscriptions can bypass "Available for" user criteria on catalog items using the glide.sc.catalog_item.subscription_enforcement property. This setting verifies that only users meeting specific criteria can access items, even with a parent service subscription.

The property controls this behavior with the following two modes:

-   require\_criteria: Prevents access to users who don't meet the item's criteria, even if they are subscribed to the parent service offering.
-   allow\_bypass: Preserves existing behavior that means users gain access through the "Available for" user criteria. "allow\_bypass" is a default value.

Migrate from the Core UI catalog experience to the Angular portal using the com.glideapp.servicecatalog.ui16_portal plugin, but only for upgraded instances.

Administrators on upgraded instances must install thecom.glideapp.servicecatalog.ui16_portal plugin to move from the Core UI catalog experience to the Angular portal. On new instances, the plugin is active by default. Requesters view the Angular portal instead of Core UI while requesting a catalog item.

## Changes

Between your current release family and Brazil, some changes were made to existing Service Catalog features.

Release

Release notes

Australia

Previously, when creating or editing a question in Catalog Builder, users could define UI policies or dynamic behavior by selecting the UI policies icon ([Omitted image "image.dyn-beh-quest"] Alt text: UI policies icon). This option has been removed. Now, users must directly use the UI Policy tab to add and manage the UI policies (actions, conditions, scripts, and other required details) to the catalog item.

Brazil

No updates for this release.

## Removed

Between your current release family and Brazil, some Service Catalog features or functionality were removed.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Deprecations

Between your current release family and Brazil, some Service Catalog features or functionality were deprecated.

Release

Release notes

Australia

No updates for this release.

Brazil

  • Removal of Catalog Roles from request management ACLs

ACL records on request management tables and fields no longer grant access based on the catalog role or the catalog admin role. ACL records for tables owned by request management, such as Request [sc_request] and Requested Item [sc_req_item], no longer include catalog-related roles in the list of required roles. Each ACL record retains at least one request management role, so the list is never empty. Users who have only a catalog-related role and no request management role can no longer use these ACL records to access request management tables or features. Another ACL record on the same table might still grant access through a different role. This change affects only the ACL records that the catalog team owns.

## Activation information

Review information on how to activate Service Catalog.

Release

Release notes

Australia

  • Activation information

Service Catalog is a ServiceNow AI Platform feature that is active by default.

Brazil

  • Activation information

Service Catalog is a ServiceNow AI Platform feature that is active by default.

## Additional requirements

If any additional requirements were introduced or changed for Service Catalog we have noted them here.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Browser requirements

If any specific browser requirements were introduced or changed for Service Catalog we have noted them here.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Accessibility information

Review details on accessibility information for Service Catalog, such as specific requirements or compliance levels.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Localization information

If there are specific localization considerations for Service Catalog we have noted them here.

Release

Release notes

Australia

No updates for this release.

Brazil

No updates for this release.

## Highlight information

If there are specific highlight considerations for Service Catalog we have noted them here.

Release

Release notes

Australia

  • Enable other users, who are added to the Secondary owner field, to edit catalog items.
  • Let your requesters view the stage and the state of their requests while using the service fulfillment step.
  • Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items.
  • Hide or show variables on a grid layout of the multi-row variable set (MRVS) for a catalog item.
  • Configure the update set prefix to set a custom name for the update set that gets generated automatically in the Catalog Builder.

See Service Catalog for more information.

Brazil

  • Develop comprehensive service catalogs to empower users with self-service capabilities.
  • Tailor portals to let users request a range of catalog items, including services and product offerings.
  • Standardize request fulfillment processes to verify the accuracy and availability of items within the catalogs.

See Service Catalog for more information.

**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
Search documentation
Search document titles and file paths on the brazil branch