Combined ServiceNow Otto for Software Asset Management \(SAM\) release notes for upgrades from Australia to Brazil

---
title: Combined ServiceNow Otto for Software Asset Management \(SAM\) release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for ServiceNow Otto for Software Asset Management \(SAM\) from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-servicenowottoforsoftwareassetmanagementsam-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined ServiceNow Otto for Software Asset Management \(SAM\) release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for ServiceNow Otto for Software Asset Management \(SAM\) from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Software Asset Management \(SAM\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ServiceNow Otto for Software Asset Management \(SAM\) to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Upgrade information**

TBD.


</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Software Asset Management \(SAM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Analyze software spend transactions with AI in the Software Asset Workspace](https://www.servicenow.com/docs/access?context=spend-detection-ai-enhancements&family=australia&ft:locale=en-US)**

Reduce manual software spend classification with AI-powered detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library.


 -   **[Benefit with an integrated troubleshooting experience for SaaS applications with the ability to resolve common issues](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US)**

Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution \(MTTR\), and resolve complex SaaS issues without deep technical intervention.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Analyze software spend transactions with AI in the Software Asset Workspace](https://www.servicenow.com/docs/access?context=spend-detection-ai-enhancements&family=brazil&ft:locale=en-US)**

Reduce manual software spend classification with AI-powered detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library.

-   **[Resolve entitlement import errors by using ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&family=brazil&ft:locale=en-US)**

Resolve unmatched publisher and product data that blocks bulk entitlement imports in the Software Asset Workspace using the 5 new AI-powered skills that normalize publisher and product values:

    -   Publisher Search Tags Generation
    -   Product Search Tags Generation
    -   Publisher Match Review
    -   Product Match Review
    -   Product Resolution

</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Software Asset Management \(SAM\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Software Spend Detection Core UI](https://www.servicenow.com/docs/access?context=spend-detection-sam-workspace&family=australia&ft:locale=en-US)**

The Software Spend Detection feature is no longer available in the Core UI. Software Spend Detection is now accessible from the Software Asset Workspace under License operations. Existing imports and spend transactions created in the Core UI are now accessible from the Software Asset Workspace.


 -   **[Troubleshoot button alongside the error message on the Integration profile form](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US)**

The **Troubleshoot** button is available for all SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Software Spend Detection Core UI](https://www.servicenow.com/docs/access?context=spend-detection-sam-workspace&family=brazil&ft:locale=en-US)**

The Software Spend Detection feature is no longer available in the Core UI. Software Spend Detection is now accessible from the Software Asset Workspace under License operations. Existing imports and spend transactions created in the Core UI are now accessible from the Software Asset Workspace.


</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some ServiceNow Otto for Software Asset Management \(SAM\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some ServiceNow Otto for Software Asset Management \(SAM\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate ServiceNow Otto for Software Asset Management \(SAM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Install ServiceNow Otto for Software Asset Management \(SAM\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


-   **Activation information**

Install Now Assist for SAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


**Important:** Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install ServiceNow Otto for Software Asset Management \(SAM\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Software Asset Management \(SAM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Software Asset Management \(SAM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for ServiceNow Otto for Software Asset Management \(SAM\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for ServiceNow Otto for Software Asset Management \(SAM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for ServiceNow Otto for Software Asset Management \(SAM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Automatically match software entitlements to installations and usage data, and flag over-deployment and unused licenses so asset managers aren’t reconciling spreadsheets by hand.
-   Route license requests, installs, and upgrades to the right approvers and fulfillment steps, cutting response and provisioning time for employees.
-   Link publishers, contracts, entitlements, and install records into one view, then use AI analysis to flag renewal risks, shelfware, and reclaim opportunities.

 See [ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=australia&ft:locale=en-US) for more information.

 **Important:** For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US).

 -   Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and step-by-step resolution guidance for runtime job failures.

 See [ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Automatically match software entitlements to installations and usage data, and flag over-deployment and unused licenses so asset managers aren’t reconciling spreadsheets by hand.
-   Route license requests, installs, and upgrades to the right approvers and fulfillment steps, cutting response and provisioning time for employees.
-   Link publishers, contracts, entitlements, and install records into one view, then use AI analysis to flag renewal risks, shelfware, and reclaim opportunities.

 See [ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=brazil&ft:locale=en-US) for more information.

 **Important:** For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=brazil&ft:locale=en-US).

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)