Combined Telecommunications Service Operations Management \(TSOM\) release notes for upgrades from Australia to Brazil

---
title: Combined Telecommunications Service Operations Management \(TSOM\) release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Telecommunications Service Operations Management \(TSOM\) from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-telecommunicationsserviceoperationsmanagementtsom-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 8
breadcrumb: [Products combined by family]
---

# Combined Telecommunications Service Operations Management \(TSOM\) release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Telecommunications Service Operations Management \(TSOM\) from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Telecommunications Service Operations Management \(TSOM\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Telecommunications Service Operations Management \(TSOM\) to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Telecommunications Service Operations Management \(TSOM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Granularity support for pull connectors](https://www.servicenow.com/docs/access?context=pull-connector-granularity&family=australia&ft:locale=en-US)**

Configure granularity and polling schedule constraints on Meraki and Fortinet pull connector instances to reduce API call volume and align data sampling with source system capabilities. Per-connector validation prevents unsupported values for metrics collection schedules and granularity windows. For valid values per connector and API type, see [Pull connector granularity constraints](https://www.servicenow.com/docs/access?context=pull-connector-granularity-constraints&family=australia&ft:locale=en-US).

-   **[Discover VeloCloud SD-WAN inventory from both Partner \(MSP\) and Operator accounts](https://www.servicenow.com/docs/access?context=telecom-discovery-via-arista-velocloud&family=australia&ft:locale=en-US)**

The Service Graph Connector automatically detects whether the supplied credentials belong to an Enterprise Proxy \(partner\) account or a direct operator account. The same scheduled import works for either topology without configuring the discovery mode.

-   **[Pagination for Meraki metrics requests](https://www.servicenow.com/docs/access?context=meraki-pull-connector-pagination&family=australia&ft:locale=en-US)**

Meraki pull connector metrics requests now follow API pagination links automatically. This verifies complete data retrieval for large organizations.

-   **[Metric aggregation scripted extension](https://www.servicenow.com/docs/access?context=metric-aggregation-scripted-extension&family=australia&ft:locale=en-US)**

Define custom KPI calculations on top of raw metrics using the `TSOMMetricAggregator` scripted extension point. Formulas can combine raw and transformed metrics, apply temporal aggregation operators \(`avg`, `max`, `min`, `p95`\) and spatial aggregation across matching resources, and attach user-defined labels to calculated KPIs.


 -   **[Elastic connector for MPN alerts](https://www.servicenow.com/docs/access?context=set-up-connector-instance-nokia-mpn&family=australia&ft:locale=en-US)**

Collect fault management alarm data from a Mobile Private Network \(MPN\) Elastic index and forward events to Event Management by configuring a connector instance.

-   **[Elastic connector for MPN metrics](https://www.servicenow.com/docs/access?context=configure-mpn-connectors-for-events-and-metrics&family=australia&ft:locale=en-US)**

The MPN connector now supports flexible metrics collection and network-level aggregation for MPN environments.

-   **[MPN data model](https://www.servicenow.com/docs/access?context=mpn-data-model&family=australia&ft:locale=en-US)**

Model your MPN topology in the CMDB with new CI classes and relationships for physical hardware and virtual network functions. The expanded data model captures connectivity between physical objects \(servers, firewalls, and appliances\) and virtual network functions \(UPF, UDM, and 5G core functions\). MPN infrastructure can be represented, related, and reported on alongside your telecom service operations data.

-   **[Network Packet Broker CI class](https://www.servicenow.com/docs/access?context=telecom-data-model&family=australia&ft:locale=en-US)**

Model network packet broker devices in the CMDB with the new Network Packet Broker class \(`cmdb_ci_network_packet_broker`\), a child of Telco Equipment \(`cmdb_ci_telco_equipment`\). Network packet brokers sit between network TAPs or SPAN ports and your security and monitoring tools. They aggregate, filter, and distribute traffic so each tool receives only the data it needs. Example devices include the Iris Packet Broker IPB220 and IPB420, and APCON IntellaFlex XR monitoring switches.

-   **[Bind MPN metrics to configuration items automatically](https://www.servicenow.com/docs/access?context=metric-to-ci-binding-tsom-sgc&family=australia&ft:locale=en-US)**

The MPN pull connector now ships with a preconfigured event field mapping rule that binds collected metrics to CMDB configuration items automatically. The rule uses a scripted extension to resolve the CI from event fields such as name, distinguished name, serial number, and hardware ID.

-   **[KPI aggregation capability](https://www.servicenow.com/docs/access?context=nokia-mpn-formula-engine&family=australia&ft:locale=en-US)**

Use the Formula Engine to process raw KPI formulas into formatted expressions. The expressions are stored in the Formatted KPI Formula field and validated for balanced parentheses before the metric calculation engine references them.


 -   **[Customize Fortinet license expiration date storage using scripted extension points](https://www.servicenow.com/docs/access?context=configure-fortinet-allowlist&family=australia&ft:locale=en-US)**

By default, the Fortinet SD-WAN connector stores license expiration dates as separate CI key value pairs per device. You can override this behavior and implement alternative storage logic by using a scripted extension point.

-   **[Configure allowlists to scope connector polling](https://www.servicenow.com/docs/access?context=configuring-allowlist&family=australia&ft:locale=en-US)**

Limit polling to specific organizations or ADOMs through allowlists on connector instances for Cisco Meraki and Fortinet.


 -   **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Elastic event pull connectors for MPN](https://www.servicenow.com/docs/access?context=configure-mpn-connectors-for-events-and-metrics&family=brazil&ft:locale=en-US)**

Collect metrics, including latency KPIs, from Nokia Med, Elastic, Prometheus, and Netcool KPI domains using a configurable Mobile Private Network \(MPN\) pull connector. Published metrics feed assurance monitoring and analytics.

-   **[MPN Latency Metrics](https://www.servicenow.com/docs/access?context=mpn-latency-dashboard&family=brazil&ft:locale=en-US)**

Monitor UE-to-switch latency and related KPIs across MPN-connected devices with combined and per-KPI trend views, an instance summary table, and a last-recorded-value panel.

-   **[Security log collection for MPN](https://www.servicenow.com/docs/access?context=configure-security-log-collection-for-mpn&family=brazil&ft:locale=en-US)**

Collect MPN security logs with an out-of-box Health Log Analytics Elasticsearch data input. Raw logs are converted into structured log records for triage and analysis.

-   **[MPN health status collection](https://www.servicenow.com/docs/access?context=configure-mpn-rag-status-collection&family=brazil&ft:locale=en-US)**

Collect and aggregate red/amber/green health status from MPN Elastic index data at the tower and site level. Customize rules for calculating status based on your requirements.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Telecommunications Service Operations Management \(TSOM\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)**

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.


 -   **[SD-WAN Discovery connectors](https://www.servicenow.com/docs/access?context=sd-wan-data-model&family=australia&ft:locale=en-US)**

Enable comprehensive SD-WAN visibility by using new Telecom Discovery connectors. Standardize data processing through the SD-WAN Data Model integrated into the Telecom Discovery Builder Framework ETL pipeline.


 -   **[Types of discrepancies](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&family=australia&ft:locale=en-US)**

Enhance discovery accuracy and data quality with SD-WAN-specific discrepancy audits that validate discovery results against the CMDB. Reconcile discrepancies manually or automatically using the remediation engine. When the audit detects a newly discovered CI not present in the CMDB, a single follow-on task is created at the equipment level for resolution.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Fortinet discovery with large port counts](https://www.servicenow.com/docs/access?context=telecom-discovery-via-fortinet&family=brazil&ft:locale=en-US)**

Fortinet devices with more than 600 ports no longer fail discovery due to memory constraints. Ports are now processed in batches to prevent out-of-memory errors.


</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Telecommunications Service Operations Management \(TSOM\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Telecommunications Service Operations Management \(TSOM\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Telecommunications Service Operations Management \(TSOM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Install Telecommunications Service Operations Management \(TSOM\) applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


**Important:** Telecommunications Service Operations Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Request and activate the Telecommunications Service Operations Management \(com.sn\_tsom\_core\) plugin. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US).


**Note:** Telecommunications Service Operations Management is available in the ServiceNow Store. For details, see the following activation information.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Telecommunications Service Operations Management \(TSOM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Telecommunications Service Operations Management \(TSOM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Telecommunications Service Operations Management \(TSOM\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Telecommunications Service Operations Management \(TSOM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Localization information**

Telecommunications Service Operations Management does not include dedicated language packs. Language support relies on the base system language plugins active on your instance.


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Telecommunications Service Operations Management \(TSOM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

[Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)

-   Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

[Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US)

-   Reduce API call volume and enforce per-API scheduling constraints for Meraki and Fortinet pull connectors with new granularity and schedule window controls.
-   Define custom KPI calculations on top of raw metrics using the metric aggregation scripted extension point.

 [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   Gain comprehensive SD-WAN visibility with new Telecom Discovery connectors for Cisco Meraki and Fortinet FortiManager.
-   Extend discovery pattern capabilities with support for switch stacks, card models, life-cycle attributes, and improved error handling.
-   Monitor SD-WAN health in real time with new Telecom Event and Metric connectors that enable intelligent event categorization, correlation, and KPI aggregation.

 See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Proactively identify and resolve network and service issues before they impact customers, reducing mean time to detect \(MTTD\) and mean time to resolve \(MTTR\).
-   Gain end-to-end visibility into how network and infrastructure issues affect customer-facing services, and prioritize remediation based on business impact.
-   Reduce operational noise and streamline resolution with event correlation, guided workflows, and automated remediation.
-   Integrate seamlessly with existing network monitoring and telemetry systems using open standards and TM Forum-aligned APIs.
-   Build and maintain a telecom-aware CMDB that links infrastructure, services, and configuration items for accurate root cause analysis.

 See [Explore](https://www.servicenow.com/docs/access?context=exploring-tsom&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)