Combined Virtual Agent release notes for upgrades from Australia to Brazil
Consolidated page of all release notes for Virtual Agent from Australia to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Virtual Agent to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for Virtual Agent.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some changes were made to existing Virtual Agent features.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Virtual Agent features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Virtual Agent features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate Virtual Agent.
|
Release |
Release notes |
|---|---|
|
Australia |
Virtual Agent is a ServiceNow AI Platform feature that is active by default. |
|
Brazil |
No updates for this release. |
If any additional requirements were introduced or changed for Virtual Agent we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for Virtual Agent we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for Virtual Agent we have noted them here.
|
Release |
Release notes |
|---|---|
|
Australia |
See Virtual Agent for more information. Important: For Now LLM Service model updates for each release, see Model provider updates. |
|
Brazil |
No updates for this release. |
--- title: Combined Virtual Agent release notes for upgrades from Australia to Brazil description: Consolidated page of all release notes for Virtual Agent from Australia to Brazil. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-virtualagent-release-notes.html release: brazil topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- # Combined Virtual Agent release notes for upgrades from Australia to Brazil Consolidated page of all release notes for Virtual Agent from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Virtual Agent to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Brazil, new features were introduced for Virtual Agent. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Brazil, some changes were made to existing Virtual Agent features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Brazil, some Virtual Agent features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Brazil, some Virtual Agent features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Virtual Agent. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> - **Activation information** Virtual Agent is a ServiceNow AI Platform feature that is active by default. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Virtual Agent we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Virtual Agent we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Virtual Agent we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Australia </td><td> [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) - Use automated evaluations to test your conversational assistant. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) - Embed the enhanced chat widget on third-party websites. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) - ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) - Prompts help users ask better questions and get more accurate answers. Admins can turn prompt library on or off and further configure the default recommended prompts for users. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=australia&ft:locale=en-US) for more information. **Important:** For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)
| title | Combined Virtual Agent release notes for upgrades from Australia to Brazil |
| description | Consolidated page of all release notes for Virtual Agent from Australia to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-virtualagent-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 2 |
| breadcrumb | Products combined by family |