Combined Benchmarks release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Benchmarks from Washington DC to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Benchmarks to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Benchmarks.
|
Release |
Release notes |
|---|---|
|
Washington DC |
As an admin, use the Admin Console experience to oversee and control the Benchmarks dashboards. From a single console, you have the following ability:
|
|
Xanadu |
The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations track the self-solved deflection. |
|
Yokohama |
|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Benchmarks features.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Benchmarks features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Benchmarks features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Washington DC |
Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Benchmarks.
|
Release |
Release notes |
|---|---|
|
Washington DC |
Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Enable Benchmarks. |
|
Xanadu |
Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store. |
|
Yokohama |
Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
Experience the new Benchmarks dashboard with an enhanced user experience that provides you with KPI data, performance trends, and indicator scorecards. See Benchmarks for more information. |
|
Xanadu |
Experience the all-new KPI in the self-solved deflections category of ITSM Benchmarks to help resolve the digital issues encountered by users on a daily basis. See Benchmarks for more information. |
|
Yokohama |
See Benchmarks for more information. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
--- title: Combined Benchmarks release notes for upgrades from Washington DC to Australia description: Consolidated page of all release notes for Benchmarks from Washington DC to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-benchmarks-release-notes.html release: australia topic_type: reference last_updated: "2026-07-09" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- # Combined Benchmarks release notes for upgrades from Washington DC to Australia Consolidated page of all release notes for Benchmarks from Washington DC to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Benchmarks. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> As an admin, use the Admin Console experience to oversee and control the Benchmarks dashboards. From a single console, you have the following ability: - Activate or update the necessary plugins. - Modify configuration settings. - Analyze data for all the KPI categories opted. - Manage KPIs for all the categories. - Access ServiceNow help. </td></tr><tr><td> Xanadu </td><td> - **[Benchmark KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&family=xanadu&ft:locale=en-US)** The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations track the self-solved deflection. </td></tr><tr><td> Yokohama </td><td> - The new KPI **Knowledge Articles created using Now Assist** is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. - Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. - New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. - New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Benchmarks features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Benchmarks features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Benchmarks features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Benchmarks. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). For more information, see [Enable Benchmarks](https://www.servicenow.com/docs/access?context=t_EnableBench&family=washingtondc&ft:locale=en-US). </td></tr><tr><td> Xanadu </td><td> Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store. </td></tr><tr><td> Yokohama </td><td> Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> Experience the new Benchmarks dashboard with an enhanced user experience that provides you with KPI data, performance trends, and indicator scorecards. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=washingtondc&ft:locale=en-US) for more information. </td></tr><tr><td> Xanadu </td><td> Experience the all-new KPI in the self-solved deflections category of ITSM Benchmarks to help resolve the digital issues encountered by users on a daily basis. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=xanadu&ft:locale=en-US) for more information. </td></tr><tr><td> Yokohama </td><td> 1. Experience the new Key Performance Indicator \(KPI\) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)
| title | Combined Benchmarks release notes for upgrades from Washington DC to Australia |
| description | Consolidated page of all release notes for Benchmarks from Washington DC to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-benchmarks-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-07-09 |
| reading_time_minutes | 5 |
| breadcrumb | Products combined by family |