Combined Document Intelligence release notes for upgrades from Washington DC to Australia

---
title: Combined Document Intelligence release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Document Intelligence from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-documentintelligence-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 11
breadcrumb: [Products combined by family]
---

# Combined Document Intelligence release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Document Intelligence from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Document Intelligence to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Draw tool for data extraction](https://www.servicenow.com/docs/access?context=use-draw-mode-to-extract-fields&family=washingtondc&ft:locale=en-US)**

Extract data from tables easily using the draw tool to select a document area and extract the information.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=xanadu&ft:locale=en-US)**

Enable access control lists \(ACLs\) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.

The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user.


-   **[Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=xanadu&ft:locale=en-US)**

Use an AI agent to help process tasks that analyze and extract data from documents and images.

-   **[Full automation for document data extraction](https://www.servicenow.com/docs/access?context=data-extraction-modes-now-assist-document-intelligence&family=xanadu&ft:locale=en-US)**

Automatically extract document data and process the document task without agent review.

-   **[Document chat in Virtual Agent](https://www.servicenow.com/docs/access?context=upload-documents-na-va&family=xanadu&ft:locale=en-US)**

Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable chat responses based on document content.

-   **[Attachment summarization in ITSM](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&family=xanadu&ft:locale=en-US)**

View the summaries of attachments with the record summary in ITSM.


-   **[Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=xanadu&ft:locale=en-US)**

Use Now Assist in Document Intelligence to extract information from contract documents with generative AI.


-   **[Draw tool enhancements](https://www.servicenow.com/docs/access?context=use-draw-mode-to-extract-fields&family=xanadu&ft:locale=en-US)**

Extract the data from single fields by using the draw tool to select a document area and extract the information.

-   **[Data normalization](https://www.servicenow.com/docs/access?context=data-normalization&family=xanadu&ft:locale=en-US)**

Standardize the data extracted from documents with the following improvements:

    -   Determine a default interpretation of the ambiguous values for the date and number fields.
    -   Create a Reference field type to match the extracted field values with the fields in a referenced table record.
-   **[Dashboards in the Admin experience](https://www.servicenow.com/docs/access?context=monitoring-document-intelligence-performance&family=xanadu&ft:locale=en-US)**

Monitor the overall performance of Document Intelligence in the Document Intelligence monitoring dashboard. You can monitor the performance at the use case level in the use case performance dashboard.

-   **[Document classification integration workflow](https://www.servicenow.com/docs/access?context=configure-integration-setup&family=xanadu&ft:locale=en-US)**

Integrate document classification use cases with a custom application or workflow.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US)**

Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.


-   **[Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US)**

Use an AI agent to help process tasks that analyze and extract data from documents and images.


-   **[Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US)**

Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI.


</td></tr><tr><td>

Zurich

</td><td>

-   **[New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**

Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.


</td></tr><tr><td>

Australia

</td><td>

Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US).

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Document Intelligence features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Increase to default limits](https://www.servicenow.com/docs/access?context=hard-limits-in-doc-intel&family=washingtondc&ft:locale=en-US)**

The file size limit for attachments is increased to 10 MB. The maximum number of document tasks processed per instance per day is increased to 2,000.

-   **[Improvements to AI quality for invoices](https://www.servicenow.com/docs/access?context=manage-use-cases&family=washingtondc&ft:locale=en-US)**

Improve extraction outcomes by leveraging more powerful AI models, prebuilt use case configurations, and user-defined hints.


</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US)**

Generate a summary of document and image attachments with the document and visual insights AI agent.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Document Intelligence features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

Starting in the Xanadu release, the Platform Document Intelligence Usage dashboard is no longer supported or available through the Document Intelligence application. Performance metrics are available in the Document Intelligence Admin experience. For more information, see [Document Intelligence monitoring dashboard](https://www.servicenow.com/docs/access?context=document-intelligence-monitoring-dashboard&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

The Document Intelligence application has been removed from the application navigator.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Document Intelligence features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [\[Placeholder link text to key docintel-nowassist-landing\]](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US).
-   The Document Intelligence Admin \(sn\_docintel\_admin\) plugin is planned for deprecation in the B release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). The Document Intelligence application \(sn\_docintel\) depends on the Document Intelligence plugin \(com.glide.platform\_ml\_di\), Predictive Intelligence \(com.glide.platform\_ml\), and Document Intelligence UIB Component \(com.sn\_docintel\_iframe\). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=washingtondc&ft:locale=en-US).

</td></tr><tr><td>

Xanadu

</td><td>

Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). The Document Intelligence application \(sn\_docintel\) depends on the Document Intelligence plugin \(com.glide.platform\_ml\_di\), the Predictive Intelligence plugin \(com.glide.platform\_ml\), and the Document Intelligence UIB component \(com.sn\_docintel\_iframe\). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). The Document Intelligence application \(sn\_docintel\) depends on the Document Intelligence plugin \(com.glide.platform\_ml\_di\), the Predictive Intelligence plugin \(com.glide.platform\_ml\), and the Document Intelligence UIB component \(com.sn\_docintel\_iframe\). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

Install Document Intelligence by requesting it from the ServiceNow Store.  The Document Intelligence application \(sn\_docintel\) depends on the Document Intelligence plugin \(com.glide.platform\_ml\_di\), the Predictive Intelligence plugin \(com.glide.platform\_ml\), and the Document Intelligence UIB component \(com.sn\_docintel\_iframe\). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=zurich&ft:locale=en-US).

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **General accessibility enhancements**

Various Document Intelligence features were updated to create a more accessible user experience.

    -   Updated controls and messages to provide correct labels and other relevant information to Assistive Technology users \(for example, screen reader users\).
    -   Provided alternative text for informative images and icons so that the purpose of those images is conveyed to Assistive Technology users.
    -   Improved color contrast for text and images to meet minimum standard guidelines:
        -   Regular sized text has a minimum contrast ratio of at least 4.5:1.
        -   Graphics and user-interface components have a minimum contrast ratio of at least 3:1.
    -   Standardized design patterns for components to improve screen reader detection.
    -   Updated Call to actions \(CTAs\) and tooltips so they can be dismissed via a keyboard, without moving a mouse or pointer. For example, using the Escape key.
    -   Corrected focus order issue with **Auto-fill mode** check box controls.
    -   Corrected focus order issue with the Auto-fill mode thumbnail sidebar.
    -   Updated **Auto-fill mode – Custom Select** to provide additional visual cues to convey selected state info, instead of using color only to convey the information.
    -   Updated **Auto-fill mode – Custom Select** to programmatically indicate the ABC toggle control’s selected state.
    -   Updated so that text size can be increased to 200% through your browser settings without loss of content or functionality.
    -   Updated to allow changes to text spacing without loss of content or functionality. For example, some users apply custom text spacing styles to browser content to improve readability.

</td></tr><tr><td>

Xanadu

</td><td>

-   **Support for reflow**

The sn-docintel-iframe component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels.

This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details.


</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   ****

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

-   **[Chinese and Japanese language support](https://www.servicenow.com/docs/access?context=languages-supported-by-document-intelligence&family=xanadu&ft:locale=en-US)**

Process documents in additional languages with added support for Simplified Chinese and Japanese.


</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   Extract data from tables easily using the draw tool on an area of the document you want to extract.
-   Leverage DocIntel in your automations by creating integrations with Automation Center.

 See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=washingtondc&ft:locale=en-US) for more information.

</td></tr><tr><td>

Xanadu

</td><td>

[Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US)

-   Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images.
-   Streamline document data extraction by automating document tasks.
-   Use Virtual Agent to ask questions about the document content.

 [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)

-   Extract information from contract documents by using Now Assist in Document Intelligence.

 [Early Availability](https://www.servicenow.com/docs/access?context=xanadu-all-other-fixes&family=xanadu&ft:locale=en-US)

-   Extract the data from single fields by using the Draw tool to select a document area and extract the information.
-   Standardize the extracted data by determining how to interpret ambiguous field values and by matching extracted values with data in a referenced table.
-   Process documents that are written in Simplified Chinese or Japanese.
-   Monitor your Document Intelligence implementation with improved dashboard charts.

 See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

[Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)

-   Summarize content in document and image attachments with the document and visual insights AI agent.
-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

 [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US)

-   Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images.

 [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US)

-   Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist.
-   Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist.

 See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

 See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)