Combined Advanced Risk release notes for upgrades from Xanadu to Australia

reference australia Updated Sep 15, 2026 16 min read australia-xanadu-advancedrisk-release-notes.md
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Consolidated page of all release notes for Advanced Risk from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced Risk release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Advanced Risk to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## New features

Between your current release family and Australia, new features were introduced for Advanced Risk.

Release

Release notes

Xanadu

Create multidimensional entities by combining two or more entities from different entity classes using the Composite Entity Management application. You can create multidimensional entity classes with a composite entity structure, such as Company | Department | Business Process. After defining the composite entity class, you can create composite entity that operates as a standalone entity. This feature enables you to manage risk and compliance workflows at the composite entity level, providing visibility into the combined risk and compliance posture.

Note: Composite entity classes can be created in both the classic UI and the Risk Workspace. The creation of composite entities is supported only in Risk Workspace.

Create a risk assessment project to perform bulk assessments on multiple risks and controls, enabling assessors to evaluate them in a single project. This approach reduces time and effort, confirms consistency across multiple assessments, and provides a more comprehensive view of risks and controls within the same project. You can scope multiple risks related to the assessable entity within the project and perform assessments.

Note: Assessment of multiple risks and controls is supported only in Risk Workspace.

The following roles related to risk assessment project were added:

-   Risk assessment project reader \[sn\_risk\_advanced.risk\_asmt\_project\_reader\]: Provides read only access to the risk assessment projects.
-   Risk assessment project user \[sn\_risk\_advanced.risk\_asmt\_project\_user\]: Provides the ability to create risk assessment projects and update or delete only the projects created by the user.
-   Risk assessment project manager \[sn\_risk\_advanced.risk\_asmt\_project\_manager\]: Provides the ability to create, update, and delete any risk assessment projects.

Streamline your risk response workflow with the following enhancements:

-   Use a uniform workflow for all types of risk response tasks. A standardized workflow for risk response tasks enhances the management of all types of risk response tasks, promotes consistency, and reduces the need for customization.
-   Configure multiple levels of approvals for the risk response tasks using the approval configurator. By default, a single level of approval is enabled for all types of risk response tasks, where the risk owner can approve the tasks. These approvals can be configured based on requirements.
-   Reject a risk response task and move it to the work in progress state without closing it. This feature helps the risk response task owner to modify the response strategy if the approver is unsatisfied with the response.
-   Create action items with an independent workflow and link them to the risk response tasks when they are in the Draft or Work in progress state.

Note: You can create risk response action items for all types of risk responses except for Risk acceptance tasks.

-   Copy risk response plans from the previous risk assessment to the current risk assessment while reassessing.
-   Link an open risk response task from the previous assessment to the current risk assessment while reassessing. You can also edit or remove an existing risk response task.

Streamline your risk assessments with the following enhancements:

-   Enable the issue linking option on the Risk Assessment Methodology \(RAM\) form to create an issue or link an existing open issue with the risk assessment.
-   View issue details from the configurable issue card available on the risk assessment.
-   Identify newly created issues from existing linked issues with a visual differentiator on the issue card.
-   Edit or remove issues.

Streamline your risk event workflow with the following enhancements:

-   Use a uniform and enhanced workflow for the risk event tasks. A standardized workflow enhances the management of risk event tasks.
-   Configure multiple levels of approvals for the risk event tasks using the approval configurator.
-   Reject a risk event task and move it to the work in progress state without closing it. This feature helps the risk event task owner to modify the risk event if the approver is unsatisfied.

Respond to the risk identification questionnaires from the Assessment Workspace with an interactive and intuitive user experience. Risk admin can select between classic and smart assessment questionnaire in the risk identification configuration without making it a forced behavior. You can migrate an existing risk identification template to the Smart Assessment Engine application. You can also create risk identification templates in the Assessment Workspace.

Note: Only published assessment templates with a Risk Identification category are available for selection on the Risk Identification Configuration form.

Define currency conversion dates for the risk event entries in the system properties. This feature enhances the accuracy of net loss calculations by enabling you to select specific dates for currency conversion rather than relying solely on the date of impact. You can select a currency conversion date at the system property level from the following options:

-   Risk event entry date
-   First loss entry date
-   Last loss entry date
-   First recovery entry date
-   Last recovery entry date
-   Custom date

Note: You can also override the defined currency conversion dates in the risk response template configuration. These changes apply to both new and ongoing risk event workflows.

Reopen closed risk events to update existing risk events with new discoveries, losses, or relevant information without creating new risk events. This feature saves time and effort, offering flexibility and boosting efficiency in managing risk events. You can reopen a risk event individually or in bulk.

  • Miscellaneous enhancements and improvements

Streamline your processes with the following enhancements:

-   Notify the risk assessor with a notification email when a risk assessment is approved or rejected.
-   Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group. For more information, see [Configure a feedback integration](https://www.servicenow.com/docs/access?context=configure-feedback-integration&family=xanadu&ft:locale=en-US).
-   Configure a single currency mode for advanced risk assessments. This feature displays all financial values in the selected single currency, confirming consistency and clarity in all fields. For more information, see [Single-currency mode](https://www.servicenow.com/docs/access?context=single-currency-mode&family=xanadu&ft:locale=en-US).
-   View the completion date of the most recent risk identification in the new field **Last completed date**, added to the Risk Identification form. For more information, see [Set up risk identification integration](https://www.servicenow.com/docs/access?context=configure-risk-identification-form&family=xanadu&ft:locale=en-US).

Yokohama

Generate a risk assessment summary from your inherent, residual, target risks, and control effectiveness data using the ServiceNow Otto for IRM application. The summary highlights key insights to help your approvers quickly understand the context before approving the risk assessments. You can also analyze details such as open issues, risk response tasks, action items, and calculated risk scores to support your approval decision. Check your entitlements to confirm whether you have access to risk assessment summarization.

Zurich

Gain efficient control over risk assessments with the new grid-based Risk and Control Self Assessment (RCSA). Quickly compare, edit, and prioritize risks and controls using the flexible, spreadsheet-style interface. Use side-by-side views and bulk editing to complete assessments faster.

Access and analyze the risk posture of your organization using entity-related data, such as risks, controls, KRIs, and events in a centralized, configurable grid-based view. This feature reduces time spent switching views and helps risk managers assess data more easily, leading to more proactive and streamlined risk management.

Risk assessment summarization and Risk event summarization support the LLMs from the third party providers, such as Anthropic Claude, Google Gemini, and OpenAI, in addition to Now LLM. This enhancement gives you greater flexibility to choose the model that best fits your organization’s needs for generating risk assessment and risk event summaries.

Australia

After upgrading the ServiceNow Otto for Integrated Risk Management (IRM) application to version 22.x, the Risk Suggestion AI Agent supports a more context‑aware and conversational workflow. After selecting risk types, you can provide additional context to refine search results, with the agent dynamically asking follow‑up questions when needed. Before adding risks to the suggested risk section, you can review and modify suggested risks by updating descriptions, renaming risks, or removing items from the list.
## Changes

Between your current release family and Australia, some changes were made to existing Advanced Risk features.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

The new default behavior works as follows:

-   New customers: When you install a Now Assist product, designated skills are turned on automatically.
-   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.

Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Zurich

The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:

-   New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically.
-   Existing customers who are upgrading \(starting with Australia Early Access\): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically \(the AI asset was never configured and turned on, then turned off again\). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.

Australia

Risk event administrators can manage the entire risk event workflow. This update grants permissions aligned with the Risk Manager role, including the ability to reopen closed risk events.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
## Removed

Between your current release family and Australia, some Advanced Risk features or functionality were removed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Deprecations

Between your current release family and Australia, some Advanced Risk features or functionality were deprecated.

Release

Release notes

Xanadu
  • The Risk portal has been deprecated, and a navigation link has been added to access the new Risk portal.

Yokohama

No updates for this release.

Zurich

To enhance the Risk Workspace home page load performance and reduce latency, the Tasks widget has been removed from the home page.

Australia

No updates for this release.
## Activation information

Review information on how to activate Advanced Risk.

Release

Release notes

Xanadu

Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Yokohama
  • Activation information

Install Advanced Risk by requesting it from the ServiceNow Store.

Zurich
  • Activation information

Install Advanced Risk by requesting it from the ServiceNow Store.

Australia
  • Activation information

Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
## Additional requirements

If any additional requirements were introduced or changed for Advanced Risk we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for Advanced Risk we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Accessibility information

Review details on accessibility information for Advanced Risk, such as specific requirements or compliance levels.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich
  • Accessibility information
    • Reflow for Risk heatmap

The Risk Heatmap component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations.

Australia

No updates for this release.
## Localization information

If there are specific localization considerations for Advanced Risk we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Highlight information

If there are specific highlight considerations for Advanced Risk we have noted them here.

Release

Release notes

Xanadu
  • Create multidimensional entities by combining two or more entities from different entity classes and manage risks and controls for such composite entities.
  • Perform assessment on multiple risks and controls by creating a risk assessment project.
  • Use a uniform workflow for all types of risk response strategies, enable dynamic approvals using GRC: Approver Configurator, and create multiple strategies with various action items for each risk response plan.
  • Link the open risk response tasks or copy the tasks along with the risk response strategy from the previous assessment when reassessing the risk.
  • Create an issue or link an existing open issue as an outcome of the risk assessment.
  • Respond to risk identification questionnaires with an improved user experience using Smart Assessment Engine.
  • Reopen closed risk events to identify and address overlooked or underestimated risks, updating existing risk events instead of creating new risk events.

See Advanced Risk Assessment for more information.

Yokohama

The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:

-   New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
-   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically \(the AI asset was never configured and turned on, then turned off again\). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
  • Use generative AI to generate risk assessment summaries and highlight key insights for better context.
  • Reassess completed risk assessment projects to evaluate risks based on new insights or changing conditions.
  • Copy risk responses from a previous risk assessment during reassessment of a risk assessment project.
  • Reassign assessors for multiple risk assessment projects to optimize resource allocation.
  • Remove risks from a risk assessment project during the assessment to streamline focus on relevant risks.
  • Enable and manage the risk response task workflow from the Risk Assessment Methodology (RAM) form.

See Advanced Risk Assessment for more information.

Zurich

The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:

-   New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically.
-   Existing customers who are upgrading \(starting with Australia Early Access\): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically \(the AI asset was never configured and turned on, then turned off again\). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
  • Use the Risk Suggestion AI Agent to discover potential risks for an entity, giving risk managers better insights for informed decision-making.
  • Use the risk reporting view to view all assessments under a specific Risk Assessment Methodology (RAM), including factor responses, scores, issues, and risks.
  • Use generative AI to generate risk event summary to quickly understand the risk event key details for faster decisions.
  • Assess multiple risks and controls side-by-side, make bulk edits, and prioritize entries efficiently using the spreadsheet-style layout.
  • Use matrix report in the Risk Workspace to assess and analyze the risk posture of your organization.
  • Use large language models (LLMs) from the third party providers to generate the risk assessment summary.

See Advanced Risk Assessment for more information.

Australia
  • Introduces a rollup method that derives all risk scores from a single risk record based on the highest residual risk, improving traceability and alignment.
  • Eliminate inconsistent risk assessment inputs by allowing administrators to hide the Not applicable option in control and residual assessments, improving calculation accuracy and reliability.
  • Assign risk event owners, issue owners, and risk event approvers based on entity fields, in addition to static user or group selection.
  • Use the Risk Suggestion AI Agent to refine and confirm risks, by providing additional context and reviewing, updating, renaming, or removing suggested risks before they’re added.
  • Use a structured workflow to draft, review, and approve control objective updates before making them active.

Australia Patch 1

Review the updated AI experience with three licensing tiers.

See Advanced Risk Assessment for more information.
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