Combined Advanced Work Assignment release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Advanced Work Assignment from Xanadu to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Advanced Work Assignment to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Advanced Work Assignment.
|
Release |
Release notes |
|---|---|
|
Xanadu |
Use the updated Admin UI to enable the integration of Advanced Work Assignment with third-party contact-center-as-a-service (CCaaS) providers with the External Routing functionality. Migrate the AWA dashboards - Interactions, Messaging, Task, and Operations dashboards - to Next Experience. Defined the External Routing Test Tools plugin (com.glide.awa.external.test_tools) with a simplified external-routing-provider ATF-based sample implementation to receive and process REST calls about external events. Align the payloads generated by the demo data for the sample implementation to process and use the ATF-based tool to verify any modified components. |
|
Yokohama |
Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience. Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Advanced Work Assignment features.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Advanced Work Assignment features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Advanced Work Assignment features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Advanced Work Assignment.
|
Release |
Release notes |
|---|---|
|
Xanadu |
Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment. To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). |
|
Yokohama |
Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment. To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here.
|
Release |
Release notes |
|---|---|
|
Xanadu |
Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in Browser support. |
|
Yokohama |
Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Advanced Work Assignment we have noted them here.
|
Release |
Release notes |
|---|---|
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Advanced Work Assignment we have noted them here.
|
Release |
Release notes |
|---|---|
|
Xanadu |
See Advanced Work Assignment for more information. |
|
Yokohama |
See Advanced Work Assignment for more information. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
--- title: Combined Advanced Work Assignment release notes for upgrades from Xanadu to Australia description: Consolidated page of all release notes for Advanced Work Assignment from Xanadu to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.html release: australia topic_type: reference last_updated: "2026-09-15" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- # Combined Advanced Work Assignment release notes for upgrades from Xanadu to Australia Consolidated page of all release notes for Advanced Work Assignment from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Advanced Work Assignment. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> - **[External routing overview](https://www.servicenow.com/docs/access?context=awa-external-routing-overview&family=xanadu&ft:locale=en-US)** Use the updated Admin UI to enable the integration of Advanced Work Assignment with third-party contact-center-as-a-service \(CCaaS\) providers with the External Routing functionality. - **[Migrating Advanced Work Assignment Dashboards](https://www.servicenow.com/docs/access?context=awa-dashboards-migration&family=xanadu&ft:locale=en-US)** Migrate the AWA dashboards - Interactions, Messaging, Task, and Operations dashboards - to Next Experience. - **[Define external routing test implementation](https://www.servicenow.com/docs/access?context=define-extrnl-routng-plugin&family=xanadu&ft:locale=en-US)** Defined the External Routing Test Tools plugin \(com.glide.awa.external.test\_tools\) with a simplified external-routing-provider ATF-based sample implementation to receive and process REST calls about external events. Align the payloads generated by the demo data for the sample implementation to process and use the ATF-based tool to verify any modified components. </td></tr><tr><td> Yokohama </td><td> - **[Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&family=yokohama&ft:locale=en-US)** Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience. - **[Use](https://www.servicenow.com/docs/access?context=using-awa&family=yokohama&ft:locale=en-US)** Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Advanced Work Assignment features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Advanced Work Assignment features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Advanced Work Assignment features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Advanced Work Assignment. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \(com.glide.awa\). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=xanadu&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin \(com.glide.awa-external\). </td></tr><tr><td> Yokohama </td><td> - **Activation information** Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \(com.glide.awa\). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=yokohama&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin \(com.glide.awa-external\). </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=xanadu&ft:locale=en-US). </td></tr><tr><td> Yokohama </td><td> - **Browser requirements** Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Advanced Work Assignment we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Advanced Work Assignment we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Xanadu </td><td> - Enable Advanced Work Assignment integration with third-party providers with the External Routing feature. - Migrate the Advanced Work Assignment dashboards to Next Experience. - Defined the External Routing Test Tools plugin \(com.glide.awa.external.test\_tools\) with a simple external routing ATF-based test implementation. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=xanadu&ft:locale=en-US) for more information. </td></tr><tr><td> Yokohama </td><td> - Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience. - Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=yokohama&ft:locale=en-US) for more information. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-xanadu-australia/rn-combined-intro.md)
| title | Combined Advanced Work Assignment release notes for upgrades from Xanadu to Australia |
| description | Consolidated page of all release notes for Advanced Work Assignment from Xanadu to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-15 |
| reading_time_minutes | 4 |
| breadcrumb | Products combined by family |