Combined Impact release notes for upgrades from Xanadu to Australia

reference australia Updated Sep 15, 2026 14 min read australia-xanadu-impact-release-notes.md
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Consolidated page of all release notes for Impact from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Impact to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama
  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks. See Configuring the Impact Store Application for details.

Zurich
  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configure the Impact Store Application.

Australia
  • Upgrade information

The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configuring Impact.
## New features

Between your current release family and Australia, new features were introduced for Impact.

Release

Release notes

Xanadu

Yokohama

Zurich
  • [Placeholder link text to key bundle-ipact.impact-healthscan-store-app]
    • Implement Scan Engine to enable proactive management of instance quality, compliance, and performance.
    • Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table.
    • View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information.
    • Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively.
  • GenAI-powered Root Cause Remediation

Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation (RCR) after generating the root cause summary (RCS).

Assess the performance status of your ServiceNow instances using the ML-based instance performance widget.

Monitor response times using operational metrics.

  • Outcomes based contextual learning recommendations
    • View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.
    • View the recommendation for every capability. Multiple courses are available for some recommendations.

Australia

Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.

Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.

-   All URLs are now validated before integrations.
-   Daily system notifications are indicated by a bell icon and through email notifications.
-   Alert Console alerts provide real-time visibility.
## Changes

Between your current release family and Australia, some changes were made to existing Impact features.

Release

Release notes

Xanadu

Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices.

Value Blueprint is renamed to Objectives and outcomes.​

Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices.

Yokohama

Impact is accessible in both the Impact Delivery Instance, formerly the Impact Digital Experience, and as the ServiceNow Impact Store Application.

  • Value Management name changes: - Impact Value Journey is renamed to Impact Value - Value Blueprint is renamed to Objectives and Outcomes. - Outcomes Performance is renamed to Outcomes Insights. - Business Objectives is renamed to Objectives. - Operational Outcomes is renamed to Outcomes. - Business Value Report is renamed to Value Report.
  • Impact packages
    • Add-on SKUs have been updated to provide additional flexibility for Impact customers and are available in all environments where Impact is available.
    • Updates to the Impact Advanced package, offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html.

Zurich
  • GenAI-powered Root Cause Summary
    • Use the dynamically generated Root Cause Analysis (RCA), which is readily available in the RCA History page. RCA is available not only for alerts but also for the Critical or Warning scenarios of the performance category. This feature is a change to the existing functionality and is delivered dynamically.
    • The core Root Cause Correlation functionality is being offered under the revised name of Root Cause Analysis to ensure product consistency.
  • Artificial Intelligence Readiness Assessment Accelerator

The content and flow of this Accelerator has been streamlined to provide a clearer assessment and more targeted guidance on your readiness to adopt ServiceNow Generative AI capabilities (Now Assist).

This offering is now available across all packages, and includes clearer guidance on how customers can leverage ServiceNow’s AI capabilities to achieve their organizational goals and objectives.

Australia

ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Impact. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
## Removed

Between your current release family and Australia, some Impact features or functionality were removed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Deprecations

Between your current release family and Australia, some Impact features or functionality were deprecated.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

The Expert Connect Accelerator is no longer supported as of Yokohama.

Zurich

Starting with Impact Zurich version 6.0.8 ServiceNow Store release, Proactive Code Check is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

The Jumpstart Your Document Intelligence Accelerator has been removed.

Australia

On-demand value report and Value potential accelerators have been removed.
## Activation information

Review information on how to activate Impact.

Release

Release notes

Xanadu

No updates for this release.

Yokohama
  • Activation information

Impact is available for activation with a separate subscription. Your Customer Success Manager sets entitlement information for access.

-   Impact Delivery Instance is accessed using your unique portal URL. Your Impact Squad sends you login information to access your IDI portal.
-   For the Impact Store Application, see [Install the Impact Store Application from the ServiceNow Store](https://www.servicenow.com/docs/access?context=install-impact-innovation-lab&family=yokohama&ft:locale=en-US) for activation details.
-   Proactive Code Check can be activated in your production and non-production instances. See [Configuring Proactive Code Check](https://www.servicenow.com/docs/access?context=configuring-proactive-code-check&family=yokohama&ft:locale=en-US) for details.

Zurich
  • Activation information

See Impact packages for information on package entitlement and features activation.

See Configuring Impact for details on configuring Impact and its features.

Australia
  • Activation information

For information on package entitlement and features activation, see [Placeholder link text to key impact-packages1].

For details on configuring Impact and its features, see [Placeholder link text to key configuring-impact-platform].
## Additional requirements

If any additional requirements were introduced or changed for Impact we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for Impact we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Accessibility information

Review details on accessibility information for Impact, such as specific requirements or compliance levels.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich
  • Accessibility information
    • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

Australia

No updates for this release.
## Localization information

If there are specific localization considerations for Impact we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.
## Highlight information

If there are specific highlight considerations for Impact we have noted them here.

Release

Release notes

Xanadu
  • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.
  • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.
  • View monthly and quarterly trends and curated recommendations for auto-generated outcomes with the updated Objectives and outcomes, formerly Value Blueprint.

See Impact for more information.

Yokohama
  • Adopt ServiceNow products and measure their value, gain access to expert guidance and personalized recommendations, maintain a high-performing platform, and enhance business continuity with 24 x 7 technical support.
  • Access the Impact Store Application integrated within your ServiceNow instance and connected to the Impact Delivery Instance (IDI) portal.
  • Use Proactive Code Check to track compliance against leading practices for coding and organizational standards.
  • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.

See Impact Store Application for more information.

Zurich
  • Manage health checks, findings, and remediation workflows with AI-powered tools directly on-platform to accelerate insights and remediation with the new Platform Health Scan Engine for the Impact Store Application.
  • Use the automated setup method to simplify the Impact Store Application configuration.
  • Deploy the AI Control Tower Accelerator to help customers configure governance for AI investments and demonstrate strategic value.

Australia
  • Version 9.0.0
    • Initiate update set scans: Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite.
    • View the full financial story behind every product outcome using product value. The new Product value page brings together operational metrics, monetized value, trend charts, calculation transparency, and the assumptions behind them.
  • Version 8.0.0
    • Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the Prevent technical debt with real-time code fixes feature.
    • Submit exception requests directly from Recommend-level findings Submit exceptions for Scan Engine findings
    • Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management.
    • Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators.
    • Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention.
  • Version 7.0.0:
    • Streamline the Impact Store Application configuration with the updated Impact guided setup.
    • Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience.
    • Provide access to partners with the impact_partner_role.
    • View true applications capabilities organized by product lines.

See Impact for more information.
**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-xanadu-australia/rn-combined-intro.md)
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