Combined Now Assist for Telecommunications, Media and Technology \(TMT\) release notes for upgrades from Xanadu to Australia

---
title: Combined Now Assist for Telecommunications, Media and Technology \(TMT\) release notes for upgrades from Xanadu to Australia
description: Consolidated page of all release notes for Now Assist for Telecommunications, Media and Technology \(TMT\) from Xanadu to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Now Assist for Telecommunications, Media and Technology \(TMT\) release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Now Assist for Telecommunications, Media and Technology \(TMT\) from Xanadu to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Telecommunications, Media and Technology \(TMT\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist for Telecommunications, Media and Technology \(TMT\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist for Telecommunications, Media and Technology \(TMT\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

-   **[Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&family=xanadu&ft:locale=en-US)**

Monitor the health score of all engagements, create trend charts, and generate risk signals when a decline is detected.

-   **[Analyze risk signals and recommend solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&family=xanadu&ft:locale=en-US)**

Retrieve unaddressed risk signals and identify appropriate success plays based on a back-end decision table.


-   **[Using Telecommunications, Media, and Technology AI agent collection](https://www.servicenow.com/docs/access?context=using-aiagents-usecases&family=xanadu&ft:locale=en-US)**

Use Now Assist for TMT AI agents to troubleshoot and autonomously resolve customer issues.

    |AI agent use case|Description|
    |-----------------|-----------|
    |Test and repair telecom service issues|Use AI agents to handle task requests that require troubleshooting, diagnosis, and resolution of a case task.|


-   **[Service Problem Case summarization skill](https://www.servicenow.com/docs/access?context=now-assist-case-summary&family=xanadu&ft:locale=en-US)**

Designed to save agents time by condensing the service problem case record to a short summary.

-   **[Resolution notes generation skill](https://www.servicenow.com/docs/access?context=now-assist-rn-summarization&family=xanadu&ft:locale=en-US)**

Enable your agents to generate the resolution information for a service problem case, propose the resolution to the customer, and add the information to the service problem case record through the resolution summarization skill.

-   **[Test summarization skill](https://www.servicenow.com/docs/access?context=now-assist-tmt-exploring&family=xanadu&ft:locale=en-US)**

Identify the root cause of a problem diagnosed during the test run by generating a clear and concise root-cause analysis of the service issue through the test summarization skill.

-   **[Now Assist Panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=xanadu&ft:locale=en-US)**

Enable your agents to access Now Assist skills in a panel available on CSM/FSM Configurable Workspace. Now Assist is aware of context, so it can summarize the currently viewed record or conversation, or you can specify a case number.

-   **[Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&family=xanadu&ft:locale=en-US)**

Activate and configure capabilities and individual skills on the Now Assist Admin console. For example, you can designate which roles have access to a skill, or whether the skill is available in CSM/FSM Configurable Workspace, the Now Assist panel, or both.

-   **[Add conditions to skill availability](https://www.servicenow.com/docs/access?context=now-assist-tmt-configuring&family=xanadu&ft:locale=en-US)**

Determine when the skills for the case and the resolution notes summarization are available by adding conditions to the fields on the service problem case record.

-   **[Restrict skill availability by user role](https://www.servicenow.com/docs/access?context=now-assist-tmt-configuring&family=xanadu&ft:locale=en-US)**

Specify the roles that can access the case summarization and resolution notes summarization skills.

-   **[Minimum text requirement for case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&family=xanadu&ft:locale=en-US)**

Enable the case summarization skill for cases that have the minimum amount of information in the case activity stream.


</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Telecommunications, Media and Technology \(TMT\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist for Telecommunications, Media and Technology \(TMT\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist for Telecommunications, Media and Technology \(TMT\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist for Telecommunications, Media and Technology \(TMT\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist for Telecommunications, Media and Technology \(TMT\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

The Now Assist for TMT application requires a Proactive Service Experience Workflows Pro Plus or Enterprise Plus license.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Telecommunications, Media and Technology \(TMT\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist for Telecommunications, Media and Technology \(TMT\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist for Telecommunications, Media and Technology \(TMT\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist for Telecommunications, Media and Technology \(TMT\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Xanadu Patch 9

-   Monitor engagement health score and provide a trend analysis.
-   Monitor risks on a predefined schedule and provide common resolutions.

 Xanadu Patch 7: Proactively identify service problems, diagnose, test, and resolve customer issues autonomously using Now Assist for TMT AI agent collection.

 -   Summarize service problem cases, generate resolution notes, and create test summaries for service-related issues by using Generative AI.
-   Determine when the skills for the case summarization and the resolution notes generation are available by adding conditions to the fields on the case record.
-   Restrict the availability of the case summarization and resolution notes generation skills by user role.
-   Create a template-driven service problem case summarization based on the case state: new, in progress, or resolved.

 See [Now Assist for Telecommunications, Media and Technology \(TMT\)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-xanadu-australia/rn-combined-intro.md)