Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Australia

---
title: Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Australia
description: Consolidated page of all release notes for Now Assist in Document Intelligence from Xanadu to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 9
breadcrumb: [Products combined by family]
---

# Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Now Assist in Document Intelligence from Xanadu to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist in Document Intelligence to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US)**

The document and visual insights AI agent can recognize and provide citations for multiple attachments.


</td></tr><tr><td>

Zurich

</td><td>

-   **[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**

Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.


</td></tr><tr><td>

Australia

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

The document and visual insights AI agent can recognize and provide citations for multiple attachments.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist in Document Intelligence features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US)**

Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).

-   **[Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US)**

The new default behavior works as follows:

    -   New customers: When you install a Now Assist product, designated skills are turned on automatically.
    -   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.
-   **[Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US)**

Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


</td></tr><tr><td>

Australia

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

Tools used by the document and visual insights AI agent are consolidated to improve performance.

-   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=australia&ft:locale=en-US)**

The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.

-   **[Add a tool](https://www.servicenow.com/docs/access?context=add-a-tool&family=australia&ft:locale=en-US)**

Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with AI Skill Kit is available to users with the appropriate role\(s\).


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   The Document Q&amp;A skill has been removed from the list of Platform skills in the AI Admin Hub console.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    -   [ServiceNow Otto for Accounts Payable Operations \(APO\)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US)
    -   [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Configuration Management Database \(CMDB\)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US)
    -   [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US)
    -   [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Customer Service Management \(CSM\)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Enterprise Architecture \(EA\)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US)
    -   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Field Service Management \(FSM\)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Financial Services Operations \(FSO\)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Hardware Asset Management \(HAM\)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for HR Service Delivery \(HRSD\)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US)
    -   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for IT Service Management \(ITSM\)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Legal Service Delivery \(LSD\)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US)
    -   [Operational Technology \(OT\) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Security Incident Response \(SIR\)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Software Asset Management \(SAM\)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US)
    -   [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US)
    -   [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US)
    -   [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US)
For more information, see [Configuring Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=yokohama&ft:locale=en-US).


</td></tr><tr><td>

Zurich

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr><tr><td>

Zurich

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr><tr><td>

Australia

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Localization information**
    -   **[Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Process files with text in multiple languages, including Simplified Chinese and Japanese.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

[Yokohama Patch 13](https://www.servicenow.com/docs/access?context=yokohama-patch-13&family=yokohama&ft:locale=en-US)

-   Now Assist in Document Intelligence skills are on by default.

 [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.
-   Some Now Assist skills, agents, and agentic workflows are on by default.
-   Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.

 [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)

-   Summarize the content in document and image attachments with the document and visual insights AI agent.
-   Choose a large language model \(LLM\) to generate predictions for extraction and Q&amp;A \(question &amp; answer\) use cases.
-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

 [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US)

-   Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images.
-   Streamline document data extraction by automating document tasks.
-   Use Virtual Agent to ask questions about the document content.
-   Extract the data from invoices with Now Assist for Accounts Payable Operations \(APO\).

 [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US)

-   Speed up your document processing workflows and quickly extract the text and tables from your documents.
-   Save time looking for the information that you need in a document, and quickly find the answers to predefined questions.

 See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

[Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.
-   Now Assist in Document Intelligence skills are now turned on by default.

 [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.

 [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)

-   View a test document in a larger workspace on a separate browser tab during use case setup.
-   Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view.
-   Additional role configuration required for agentic workflows and AI agents included with your applications.

 [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)

-   Leverage document data extraction and document Q&amp;A capabilities in a single Extract information from documents skill.
-   Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit.
-   Choose the language for a use case to help the optical character recognition \(OCR\) model better detect the text to extract from your files.
-   Extract information from files with text written in Simplified Chinese or Japanese.
-   Extract information from documents for Operational Sustainability Management \(Operational Sustainability Risk Management\) workflows.

 [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US)

-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

 See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   Now Assist in Document Intelligence skills are now turned on by default.

 [Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

 See [Now Assist in Document Intelligence \(Legacy\)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-xanadu-australia/rn-combined-intro.md)