Combined AI Search release notes for upgrades from Xanadu to Brazil

Consolidated page of all release notes for AI Search from Xanadu to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AI Search to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	Xanadu Patch 3: After you upgrade to Xanadu Patch 3 from an earlier release, make knowledge block content searchable by reindexing all your indexed sources that include knowledge articles. For details on reindexing, see Index or reindex an indexed source or Index or reindex multiple indexed sources. Xanadu: After you upgrade to Xanadu from an earlier release, perform the following steps to add the Dashboards, data visualizations, and KPIs navigation tabs to global search results in AI Search for Next Experience: Update the AI Search for Next Experience ServiceNow Store application to version 4 or later. For update instructions, see Update an application. Commit the update set provided in the AI Search for Next Experience 4.0 PAR tables update sets (KB1644544) article in the Now Support Knowledge Base. To learn more about update sets, see System update sets.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.
Brazil	No updates for this release.

## New features

Between your current release family and Brazil, new features were introduced for AI Search.

Release	Release notes
Xanadu	(Xanadu Patch 9) Improve semantic search with third-party embedding models Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. (Xanadu Patch 3) Knowledge block content indexing When you index knowledge articles for search, AI Search now includes content from knowledge blocks to improve search recall. NLQ Genius Results support searching for multiple CMDB tables When your search includes terms that could match multiple CMDB tables, NLQ Genius Result answers display a drop-down list of potential CMDB table matches for each affected term. Use these drop-down lists to select the CMDB tables that you want to surface information for. Middle dot support for Japanese Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters. When indexing Japanese text or searching in Japanese, AI Search preserves individual terms separated by a nakaguro instead of merging them into a single term.
Yokohama	Improve search precision and contextual relevance with hybrid search Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. Improve semantic search with third-party embedding models Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. Limit the number of Task and Alert records indexed with indexed source guardrails Index guardrail settings restrict index size and increase search performance by limiting the number of Task and Alert table records indexed for search. Exclude search sources in a search profile from search result or Genius Result generation Tune your search results by configuring search source exclusion settings in your search profiles. You can exclude a search source from being used to generate regular search results, Genius Result answers, or both. When excluding a search source's records from Genius Result answer generation, you can also choose to exclude its attachments. Knowledge block content indexing When you index knowledge articles for search, AI Search now includes content from knowledge blocks to improve search recall. Administrators can disable indexing of knowledge block content if desired. Boost relevancy for search results that match synonyms from a synonym dictionary Define synonyms in a synonym dictionary and configure a result improvement rule to apply relevancy boosts (positive or negative) to search results that match any of those synonyms. Customize semantic indexing settings for indexed sources Customize semantic indexing settings for your indexed sources. Fuzzy numeric search Find records by their Number using numeric search terms like `23583`, with no need to match alphabetical prefixes or leading zeroes.
Zurich	Display search suggestion links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality. Display search result title links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality. ServiceNow Otto for AI Search ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to: `- Now Assist in AI Search is now ServiceNow Otto for AI Search. - Now Assist Actions is now Actions. - Now Assist Q&A is now Knowledge base articles. - Now Assist Multi-Content Response is now Summary.` Generate multi-content synthesized responses AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system. Improve search precision and contextual relevance with hybrid search Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. Improve semantic search with third-party embedding models Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. Filter external content search results by language AI Search filters external content search results, displaying only results that contain content in languages relevant for the user's search. These languages include: `- The search user's session language - The fallback language for the user's session language \(if configured\) - The language of the global fallback locale \(if configured\)` Indexing support for variables in records on Catalog Item and child tables Index searchable content from Multiple Choice and Select Box variables in records on the Catalog Item table and tables that extend it. New display properties for Search Result EVAM cards Search Result EVAM cards include new customIcon, customIconSize, forceNewTab, and useAttachmentViewer properties that you can use to modify display settings and behavior for search results.
Australia	Display search suggestion links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality. Display search result title links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality. ServiceNow Otto for AI Search ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to: `- Now Assist in AI Search is now ServiceNow Otto for AI Search. - Now Assist Action Genius Results are now Action Genius Results. - Now Assist Q&A Genius Results are now Knowledge base article Genius Results. - Now Assist Multi-Content Response Genius Results are now Summary Genius Results.` MCP Server AI Search capabilities are now available through the Model Context Protocol (MCP) Search tool category. Generate multi-content synthesized responses AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system. Multimodal captioning for attachments Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated captions. Improve search precision and contextual relevance with hybrid search Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. Configure AI Search as the source for Ask ServiceNow Otto® suggestions Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto® suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto® and provides improvements such as wildcard searching and lemmatization for suggestions.
Brazil	Exclude high-churn fields from indexing Reduce the frequency and duration of indexing operations and improve search performance by excluding frequently updated fields from the index. Excluding these high-churn fields avoids needless reindexing and reduces the size of your index, making search more efficient. Display search suggestion links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality. Display search result title links as standard HTML anchors Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality.

## Changes

Between your current release family and Brazil, some changes were made to existing AI Search features.

Release	Release notes
Xanadu	Facets display refinement filters in the search user's language When displaying reference field values as facet refinement filters, AI Search uses field value translations for the search user's language if available. If no translations are available for the user's language, AI Search uses translations for the system language. Late binding security implementation preserves correct click rank search signals When late binding security removes inaccessible results, click rank search signals correctly reflect the final result ordering.
Yokohama	Now Assist Multi-Content Response Genius Results If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic. Search Suggestions Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. Gain insights into search behavior with a refreshed and updated Search Preview UI. Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools. Consumer-grade search experience for search portals The search results page for search portals has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. Search terms are no longer highlighted in search results. Consumer-grade search experience for global search and workspace search The search results page for global search and workspace search has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. A new glide.ui.ais.show_all_facets system property enables you to display facets from all sources when no source is selected. (The default behavior is to hide facets until a source is selected.) Search terms are no longer highlighted in search results. Sort facet buckets alphabetically Override the default sorting of facet buckets by their search result counts and display them sorted alphabetically by their labels. Improved display for grouped attachment search results When grouped with their parent search results, attachment search results now appear in collapsed form to save space. If a parent search result includes more than three grouped attachments, you can use the new Show more and Show less links to control how many attachments are visible.
Zurich	Summary Genius Results If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic. Search Suggestions Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. Gain insights into search behavior with a refreshed and updated Search Preview UI. Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools. Coral theme Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Consumer-grade search experience for search portals The search results page for search portals has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. Search terms are no longer highlighted in search results. Consumer-grade search experience for global search and workspace search The search results page for global search and workspace search has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. A new glide.ui.ais.show_all_facets system property enables you to display facets from all sources when no source is selected. (The default behavior is to hide facets until a source is selected.) Search terms are no longer highlighted in search results. Sort facet buckets alphabetically Override the default sorting of facet buckets by their search result counts and display them sorted alphabetically by their labels. Improved display for grouped attachment search results When grouped with their parent search results, attachment search results now appear in collapsed form to save space. If a parent search result includes more than three grouped attachments, you can use the new Show more and Show less links to control how many attachments are visible.
Australia	Summary Genius Results If you have ServiceNow Otto for AI Search installed, ServiceNow Otto® Summary Genius Results are supported in global and workspace search. Activating ServiceNow Otto® Summary Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Summary Genius Results. Virtual Agent topic citations from ServiceNow Otto® Summary Genius Result answers in global or workspace search open the selected topic in the ServiceNow Otto® panel so the user can continue their conversation on that topic. Search Suggestions Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. Gain insights into search behavior with a refreshed and updated Search Preview UI. Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.
Brazil	Expanded support for hybrid search Hybrid search now supports all indexed sources that have semantic vector indexing configured.

## Removed

Between your current release family and Brazil, some AI Search features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.
Brazil	No updates for this release.

## Deprecations

Between your current release family and Brazil, some AI Search features or functionality were deprecated.

Release	Release notes
Xanadu	Starting with the Now Assist in AI Search 8.0 release, the External Content Q&A Genius Results feature is being prepared for future deprecation. It will continue to be supported until it is deprecated. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Yokohama	Starting with the Now Assist in AI Search 8.0 release, the External Content Q&A Genius Results feature is being prepared for future deprecation. It will continue to be supported until it is deprecated. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Zurich	No updates for this release.
Australia	No updates for this release.
Brazil	Now LLM Service Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

## Activation information

Review information on how to activate AI Search.

Release	Release notes
Xanadu	AI Search is a ServiceNow AI Platform feature that is active by default.
Yokohama	Activation information AI Search is a ServiceNow AI Platform feature that is active by default.
Zurich	Activation information AI Search is a ServiceNow AI Platform feature that is active by default.
Australia	Activation information AI Search is a ServiceNow AI Platform feature that is active by default.
Brazil	Activation information AI Search is a ServiceNow AI Platform feature that is active by default.

## Additional requirements

If any additional requirements were introduced or changed for AI Search we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.
Brazil	No updates for this release.

## Browser requirements

If any specific browser requirements were introduced or changed for AI Search we have noted them here.

Release	Release notes
Xanadu	AI Search doesn’t support Internet Explorer.
Yokohama	Browser requirements For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.
Zurich	Browser requirements For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.
Australia	Browser requirements For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.
Brazil	Browser requirements For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.

## Accessibility information

Review details on accessibility information for AI Search, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.
Brazil	No updates for this release.

## Localization information

If there are specific localization considerations for AI Search we have noted them here.

Release	Release notes
Xanadu	AI Search supports international languages. For details of language support by feature, see Internationalization support.
Yokohama	Localization information AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see Internationalization support.
Zurich	Localization information AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see Internationalization support.
Australia	Localization information AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see Internationalization support.
Brazil	Localization information AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see Internationalization support.

## Highlight information

If there are specific highlight considerations for AI Search we have noted them here.

Release	Release notes
Xanadu	Xanadu Patch 3: Expand search recall by indexing content from knowledge blocks. Xanadu: Surface information across multiple CMDB tables with NLQ Genius Results. Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters. Scroll through multiple Genius Result answer cards in a carousel to select the most actionable answer for your question. See AI Search for more information.
Yokohama	Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. Semantic vector search and hybrid search modes find results that match the intent and context of your search. Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. Content security preserves user access permissions for your searchable content. See AI Search for more information.
Zurich	Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. Semantic vector search and hybrid search modes find results that match the intent and context of your search. Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. Content security preserves user access permissions for your searchable content. See AI Search for more information.
Australia	Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. Semantic vector search and hybrid search modes find results that match the intent and context of your search. Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. Content security preserves user access permissions for your searchable content. See AI Search for more information.
Brazil	Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. Semantic vector search and hybrid search modes find results that match the intent and context of your search. Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. Content security preserves user access permissions for your searchable content. See AI Search for more information.

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