Combined Platform Analytics experience release notes for upgrades from Xanadu to Brazil

reference brazil Updated Nov 6, 2026 27 min read brazil-xanadu-platformanalyticsexperience-release-notes.md
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Consolidated page of all release notes for Platform Analytics experience from Xanadu to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Platform Analytics experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Platform Analytics experience to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Xanadu

New customers: The Platform Analytics experience is automatically available on the ServiceNow AI Platform. It offers an intuitive interface to help you better understand and utilize your data.

Upgrading customers: If you are currently using Core UI responsive dashboards, you will continue to have access without any disruption. Consider transitioning to the Platform Analytics experience to take full advantage of the new capabilities.

Yokohama
  • Upgrade information

If you had previously migrated your analytics assets to Platform Analytics, assets that were in compatibility mode but are newly supported in Yokohama are migrated automatically.

Zurich
  • Upgrade information

On upgrade, any homepages on your instance that have been opened are migrated to Core UI dashboards, which are visible in the dashboard library. For more information, see Homepage deprecation.

Simple lists are all converted to the new List element on upgrade.

Australia
  • Upgrade information

When upgrading, all Core UI reports and dashboards are identified as such in the library under the UI version column. Users can edit these legacy artifacts in the Report Builder and Dashboard Builder applications.

Note: Users who have not migrated their instances to Platform Analytics experience have the option to create dashboards and data visualizations in either Core UI or Next Experience. Next Experience is recommended.

All Core UI public reports are unpublished after upgrading. Report administrators can make these reports available to logged-in users.

After upgrading, the Analytics Hub isn't available. Links to the Analytics Hub are redirected to KPI Details.

Brazil
  • Upgrade information

Core UI dashboards and reports are visible from the Platform Analytics Dashboard and Data visualization libraries.
## New features

Between your current release family and Brazil, new features were introduced for Platform Analytics experience.

Release

Release notes

Xanadu

With a single click, create a Process Mining project from the list of suggestions in the Insights panel on a dashboard. Suggestions are available when an issue is identified that might be improved through Process Mining.

Restrict the ability to create data visualizations for a data source to roles that you specify.

Yokohama

Generate Platform Analytics artifacts from conversational interactions using Analytics Generation. Analytics Generation is part of the ServiceNow Otto for Creator application.

Create filter groups with shared apply, clear, and reset buttons. Filters in a group appear in their own container. Grouping filters reduces the number of calls and improves performance compared to cascading filters for big data use cases.

Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.

Show the median and lower and upper quartiles of numeric data along with outliers by using box plots. You can also compare the distribution of different groups of this data.

Be notified of missing target values and review dates for indicators. If you have target Insights active for your dashboard, Target suggestion cards alert you to the missing values and provide an easy way to fix them.

Zurich

Take advantage of the improved list capabilities of the List element, which replaces List - Simple. The List supports pagination, export from dashboards, export to comma-separated values, and alternative group by. It also provides a consistent configuration experience with other data visualizations.

Navigate to individual application overviews for Usage Insights from data visualizations. The Go to data view chart interaction is now supported for Usage Insights data and takes the viewer to these overview pages by default.

Filter Usage Insights data on default and custom Usage Insights properties.

Australia

Create Dashboard and Data Visualization library pages within your workspaces in UI Builder by using new page templates.

As an analytics manager, view usage statistics in the data visualization library. Those statistics include the number of reports, data visualizations that aren't used in any dashboards, and the number of data visualizations not viewed for more than six months.

As an analytics manager, view recommendations for which artifacts you should fix or delete in the Dashboard, Data Visualization, and Indicator libraries.

Use the new Executive Dashboards, which have been rebuilt using the Platform Analytics in-line dashboard capabilities.

Add indicators that are built from data snapshots sources to data visualizations.

Brazil

Read-only users can temporarily reconfigure a visualization in-session — on inline dashboards or in the Visualization Designer — without saving changes. When Explore mode is active, an informational alert indicates that changes aren't persisted, and the Save action is not available. This enables dashboard consumers to explore data on their own terms without requiring edit access.

Administrators can share a Platform Analytics dashboard with all authenticated users by assigning it to the dashboard_user role, which ships with the base system. Any user who holds at least one role automatically receives read access to dashboards shared this way. The role name used as the sentinel is configurable via the system property com.glide.par_dashboards.security.all_users_role. This replaces the need to manage individual user, group, or role assignments for organization-wide dashboards.
## Changes

Between your current release family and Brazil, some changes were made to existing Platform Analytics experience features.

Release

Release notes

Xanadu

You can now cache indicator data as well as table data.

Cached data with an expiration time of 8 hours or more is refreshed automatically within the 30 minutes before it would expire. You therefore don't have to wait for the dashboard or visualization to load new data the first time you view it for the day.

Unload Platform Analytics inline dashboards to update sets with one click.

Migration to the Platform Analytics Experience has added full migration of the following items in the Xanadu release:

-   V1 Pivot reports and pivot reports with multiple columns
-   Indicator scorecards with custom order and label names
-   Top X elements for Performance Analytics widgets for time series breakdowns​
-   Custom URL on-click behavior
-   Act as filter capability
-   Unconfigured reports, Performance Analytics widgets, and interactive filters: These objects are migrated to empty data visualizations and filter elements.
-   Cascading filters
-   Dashboard background colors
-   Chart interactions: drilling down from chart to chart

Using the ServiceNow AI Platform delegated development capability, a non-admin user can get the rights to create Platform Analytics objects for a specific scoped app.

When multiple insights of the same type are generated, they are aggregated into a single card.

Trend and target or threshold insights are also shown on a single card.

If an insight is generated regarding the data source used in a data visualization, an alert appears in that visualization. This feature applies to data visualizations on both an in-line dashboard with insights activated and a UI Builder page.

If you have process mining insights activated, you no longer have to specify per dashboard which process mining projects to check for insights. All relevant projects are checked automatically.

If an insight is generated regarding the data source used in a data visualization, an alert appears in that visualization. This feature applies both to data visualizations on an in-line dashboard with insights activated and to individual data visualizations on a UI Builder page.

The new Auto size option for single score visualizations fits the visualization dynamically into the available space, depending on targets or other information displayed in it.

When opened, advanced dashboards are automatically filtered by the values of the global filter passed from the source page.

If you have a shared data visualization on a dashboard that you can edit, you can unlink the local copy on the dashboard from the library and edit it without special roles and without impacting other dashboards.

A simple list on a dashboard can follow filters on that dashboard. You can also add borders to a simple list.

Yokohama
  • Migration center flow UX improved
    • A confirmation modal is displayed when Start moving or Activate is selected.
    • Bulk migration can be retriggered after source artifacts are changed.
    • The creation of new analytics artifacts can be blocked when bulk migration starts.
  • Percent information added to tooltips

Tooltips in geomap, vertical and horizontal bar, heatmap, and bubble visualizations now include percentages when applicable.

Migration scripts are improved to support more features. All migration script improvements are applied automatically on upgrade to content that was previously migrated in compatibility mode.

-   Data table configurations are migrated from the Core UI to Platform Analytics data visualizations.
-   Dashboard groups are migrated to dashboard categories.
-   Pareto charts are migrated.
-   List component border changes are migrated.
-   Follow/unfollow filter settings are migrated for Lists.

Several data visualizations have been enhanced to match the capacities in Core UI reports and widgets. The migration script supports these enhancements. Each of these enhancements has an entry in the release notes with links to the product documentation.

-   Use the new Box plot data visualization.
-   Configure **Follow filters** per metric on bar or time series visualizations with multiple metrics.
-   Sort values by name, report range, and element order on time series visualizations of table data.
-   Choose an aggregate or separate view of breakdown elements on time series visualizations of indicator data.
-   Select dates from business calendars on time series visualizations.

Business calendars are a Trend by option for table data sources on time series visualizations. (Core UI feature gap)

If your instance has Fiscal calendars installed, you can choose relative data ranges from that calendar.

Export dashboards and data visualizations to PDF or Microsoft PowerPoint files at will or in scheduled emails.

Show multiple elements in the chart separately rather than as an aggregate value by turning on the Show filter as separate series option. (Core UI feature gap)

Ensure that only one person can have a dashboard open for editing at one time through the edit lock on dashboards. If you are locked out of editing a dashboard, you see who the current editor is.

Navigate either to the record of the indicator you are exploring or its scoresheet through KPI Details. Appropriate roles are required.

With Show records activated in KPI Details, you can export the list of records in one of several formats, either as a local download or as an email attachment.

Control the display of axes on bar charts. On horizontal bar charts, you can hide the y-axis. On vertical bar charts, you can hide the x-axis.

Indicator scorecards now support data caching.

Specify the maximum number of elements in a Group By you want to retrieve through the Max number of groups option. Previously, all elements from the database were retrieved and then sorted.

If you have a dashboard component on a page in your own workspace, improve performance by using a preset to configure a data broker that pre-fetches static JavaScript, such as layout.

For a technical dashboard, if you have multiple data visualizations of the same type calling the same data source, configure a data resource to make a single call for all of them.

  • Improvements to time-series visualizations
    • Simplify identifying specific values on line, spline, area, or step charts through the Show markers option, which displays a symbol at each data point.
    • Sort by name, report range, group bucket, and element order. (Core UI feature gap)
  • Improvements for visualizations that show multiple metrics
    • In time series visualizations, provide viewers an alternative group by, where the viewer chooses the group-by value at runtime, for up to 3 data sources. (Core UI feature gap)
    • Set whether individual metrics follow filter components on the page or dashboard in both bar and time series visualizations. (Core UI feature gap)

Zurich
  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

Dashboard components now have header and border configuration options that are consistent with data visualizations and each other.

Component icons have consistent coloring for improved contrast and accessibility and are consolidated in the same corner.

Decide whether data view chart interactions for data visualizations on an instance drill down to Platform Analytics or Core UI record lists. This choice applies only on the Platform Analytics experience.

For analytics managers, the dashboard library now contains usage statistics, such as the number of dashboards not viewed in one year and the number of dashboards deactivated for more than three months.

Export individual data visualizations as a viewer to a graphic file.

You can migrate to Platform Analytics even if Next Experience isn’t enabled. Core UI dashboards are embedded in iframes.

Perform data analysis on external data fabric sources.

Australia

When you are moved to Next Experience navigation:

-   The Analytics Overview page and all library pages now contain their own Platform Analytics navigation tree.
-   The navigation path **Self-Service** > **Dashboards** redirects to **Platform Analytics** > **Library** > **Dashboards**.
-   The navigation path **Reports** > **View / Run** redirects to **Platform Analytics** > **Library** > **Data Visualizations**.

The ACL Assessment for Reports, removed in Australia Patch 4, comes back in Patch 8 with support for Platform Analytics data visualizations. The condition builder for the data source is now also evaluated.

Select the header of any column in a library page to sort the library by that column.

Configure new color settings for Single Score data visualizations. You can also change the relative position of both the score and the title header.

Quickly discover artifacts, access relevant information and key metrics, and take actions to manage the health of the library. The Analytics Overview page (formerly Analytics Center) acts as a one-stop shop and entry point for role-specific access to all important information related to Platform Analytics.

Create content entirely within Platform Analytics.

Role-based guided tours are added to the Platform Analytics Migration Center and the Dashboards and Data Visualizations library pages.

Filter data by the contents of string-type fields with a single-select or multiple-select filter.

Enable the Show % of total in tooltip option to show the percentage each data point contributes to the total alongside absolute values in the tooltip. Applies to time series, bar, bubble, donut, geomap, and heatmap visualizations.

  • Publish report functionality replaced with Read-only link option in Report Designer

It is no longer possible to publish a report. The Read-only option provides a URL that authenticated users can follow to view a report.

Create multilevel filters with roll-up aggregation across nested organizational structures, which moves from site, to plan, to department, to functional location.

As a viewer, you now can download any data visualization, not only a List, as a CSV or XLS file.

Set the Aggregation period field in the Trend by settings to Auto so ****, the system automatically selects the aggregation period of data snapshot indicator trend lines based on the date range and business calendar.

Filter dashboards by business calendar and have the system infer the appropriate aggregation level at runtime. If you put a time series data visualization on a dashboard with a date filter, the aggregation of shown data adjusts automatically depending on the selected date range. This adjustment applies to both table and data snapshots indicator data.

When creating a data visualization for table data, you can create a custom filter when you specify the data source. The condition builder for the custom filter now has menus of fields, operators, values, and related tables.

In the Headers and Borders section of data visualizations, use the Show refresh option check box to hide the Refresh icon [Omitted image "image.refresh-icon"] Alt text: in the Configuration settings of data visualizations. Data visualizations on cached dashboards never have the Refresh icon.

  • Migration Center enhancements
    • As an analytics manager, migrate any Core UI dashboard to Platform Analytics in the Dashboard library.
    • Edit migrated content before activating it in the Platform Analytics experience.
    • Activate content selectively.
    • Total views of Core UI reports and other widgets are now migrated along with the Core UI content.
  • Dashboard element enhancements

Moving and resizing dashboard elements no longer opens the configuration panel.

When scheduling the email of dashboards or data visualizations, limit recipients based on reference qualifiers.

On upgrade, all public Core UI reports are unpublished to enhance security control. Report administrators can find the unpublished reports on the Reports Public [sys_report_public] table. They can then make the reports available through the Sharing UI in the Report Designer.

Brazil

External pages and UI Builder pages can now pass filter values to Platform Analytics inline dashboards and the Visualization Designer using URL parameters. The feature introduces a standard mechanism that accepts filter payloads in encodedQuery format, validates and maps them to filter state, and applies them when the dashboard or visualization loads. Supported filter types include choice and Boolean. Deep links and drill-down workflows that previously relied on Classic or Core UI URL-based filtering are now supported in Platform Analytics experiences.

Copying a dashboard link now includes active filter state in the URL using the format /unified-filters-param/filterId:value1,value2, removing the back-end dependency on the par_dashboard filter record.

The creation flow for Platform Analytics dashboards and data visualizations now clearly surfaces Next Experience as the recommended path. Core UI creation remains available for users who need it. The updated flow applies when the system properties com.snc.par.coreui.dashboard_create.enabled and com.snc.par.coreui.report_create.enabled are set to true. Instances where migration is complete and Core UI creation is inactive aren't affected. A new informational modal for data visualization creation has been added. The create flow now routes Core UI dashboard creation to the pa_dashboard record form and Core UI report creation to the Report Designer.

Dashboard and report designers can now select which list view opens when users drill down to data using the Go to Data View chart interaction. The configuration option is available in the Chart Interaction section of the Visualization and Dashboard Designers. Designers can specify a view from the sys_ui_view_list table, providing flexibility to target different views for different roles or use cases. Tooltip text in the visualization now dynamically reflects the configured destination — showing the data source name for Go to Data View interactions and the page name for Go to URL interactions. The Go to URL interaction now redirects in the same browser tab.

  • Export quality improvements
    • A system property enables or disables the export button globally. A second property accepts a comma-separated list of roles permitted to export when the first property is enabled. When the roles list is empty, export is available to all users. This applies to on-demand export at both the dashboard and data visualization level, including client-side export.
    • The export modal now includes a documentation link for supported and unsupported components. It also provides options to enable or disable sending exports via email and displays improved error messages after export failures. UI controls in export modals have been updated from toggles to check boxes.
    • PDF exports now correctly apply the selected orientation (landscape or portrait) for list-type visualizations. Previously the orientation setting was recognized in the UI but exports always rendered in portrait.
    • Users can select specific dashboard tabs to include when exporting to PDF, consistent with existing PPT export tab selection. Dashboards with applied filters respect the filter state in PDF exports.
    • Scheduled export now supports additional file types and page format options that were previously available in Core UI but missing from the scheduled export UI. Day-of-week scheduling options (Monday to Friday) are now available. Core UI reports are hidden from the scheduled export library page.
  • Dashboard PDF export improvements

Platform Analytics dashboard PDF and PowerPoint export includes the following improvements:

-   You can now select which dashboard tabs to include when exporting to PDF, consistent with the existing tab selection available for PPT export.
-   When exporting a dashboard to PDF, you can choose whether to apply or exclude the active dashboard filters in the exported output.
-   Visualizations in exported PDF and PPT files now follow the layout order displayed on the dashboard, with the top layout rendered first and widgets ordered left to right.
-   Filters, images, and headings are now included in dashboard PDF exports. Previously these components were excluded because `par_metadata` records were not present for them.
-   When a dashboard contains only unsupported components, the export now returns a meaningful error message rather than an empty PDF.
-   Dashboards containing only list visualizations no longer trigger an unnecessary export server call.

The bookmark icon in the Dashboard library page and the Data Visualization library page now renders in the applied theme color, consistent with the Indicators library page. Previously the bookmark icon displayed in blue regardless of the active theme.
## Removed

Between your current release family and Brazil, some Platform Analytics experience features or functionality were removed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Deprecations

Between your current release family and Brazil, some Platform Analytics experience features or functionality were deprecated.

Release

Release notes

Xanadu
  • Reporting is not available on new instances. Use Platform Analytics data visualizations with table data sources instead. Users with admin and report_admin roles will still be able to use Reporting for Service Portal.
  • Performance Analytics widgets are not available for new customers. Use Platform Analytics data visualizations with indicator data sources instead. Users with the admin and pa_admin roles will still be able to use Performance Analytics widgets for Service Portal.
  • Responsive dashboards are not available for new customers. Create dashboards in Platform Analytics instead.
  • Interactive filters are not available for new customers. Create filters in Platform Analytics instead.
  • The Analytics Hub is not available for new customers. Use KPI Details instead.
  • For new customers, interactive analysis is available only for Core UI lists.
  • In-form analytics are deprecated on new instances and after migrating to Platform Analytics. The feature does not apply to Platform Analytics artifacts.
  • The Performance Analytics admin console is deprecated on new instances and after migrating to Platform Analytics. The feature does not apply to Platform Analytics artifacts.
  • Dependency assessment is deprecated on new instances and after migrating to Platform Analytics. The feature does not apply to Platform Analytics artifacts.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Activation information

Review information on how to activate Platform Analytics experience.

Release

Release notes

Xanadu

Platform Analytics is a ServiceNow AI Platform feature that is active by default. Some data sources, such as indicators, may require a subscription.

Yokohama
  • Activation information

The Platform Analytics experience is active by default. However, some additional steps might be required.

-   To use indicator data sources, you might need to activate Performance Analytics.
-   To use Process Mining with the Platform Analytics experience, you might need to activate Process Mining.

Zurich
  • Activation information

Platform Analytics experience is a ServiceNow AI Platform feature that is active by default.

Australia
  • Activation information

Platform Analytics experience is a ServiceNow AI Platform feature that is active by default.

Brazil
  • Activation information

Platform Analytics experience is enabled by default on upgrade to Brazil.
## Additional requirements

If any additional requirements were introduced or changed for Platform Analytics experience we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for Platform Analytics experience we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Accessibility information

Review details on accessibility information for Platform Analytics experience, such as specific requirements or compliance levels.

Release

Release notes

Xanadu

Reflow is supported for low-vision users. The following changes were made to provide this support:

  • The view mode of the Platform Analytics dashboard editor and the Visualization designer support reflow.
  • All charts: At 400% zoom, if the legend is originally in any position other than the top or the bottom, it is moved to the bottom.
  • Bubble chart: XY zoom is enabled by default during reflow at 400% zoom.
  • Donut and pie charts: Range labels are shown as legends by default at 400% zoom.
  • Gauge chart: Range labels can be shown as a legend instead. At 400% zoom, this option is enabled automatically.
  • GeoMap: Zoom controls are persistent during reflow at 200%+ zoom.
  • Pivot Table: Row headers and footers and the first column unfreeze by default during reflow at 400% zoom.
  • Time Series and bar charts: New configuration option to show the specific data point in the tooltip instead of all data points. A single data point is shown by default during reflow at 400% zoom. Also, these charts do not show points with no data.
  • Date filters: During reflow, the date picker is not available in the configuration panel. Instead, you can select the start and end date and time from the Select a date range menu. Also, all components are stacked vertically.
  • Multi-select filters: Checkbox groups with a horizontal layout reflow to a vertical layout when zoomed.
  • True/false filters: Popovers and the Clear, Cancel, and Apply buttons are removed during reflow at 400% zoom.

Other accessibility changes include:

  • Data tables can be shown for all relevant visualizations, to aid screen readers. These data tables break down the proportion of values by percentage.
  • All charts: The “More options” menu now includes the chart title.
  • Indicator Scorecard: Keyboard navigation to expand and collapse rows and speech output are now supported.

Yokohama
  • Accessibility information

Dashboard overview and Filter components now support Reflow at 400% zoom.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Localization information

If there are specific localization considerations for Platform Analytics experience we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Highlight information

If there are specific highlight considerations for Platform Analytics experience we have noted them here.

Release

Release notes

Xanadu
  • Modernize and simplify the consumption of analytics by activating the Platform Analytics experience.
  • Surface meaningful insights from your analytics data to empower the direct decision making of viewers.

See Platform Analytics experience for more information.

Yokohama
  • Effortlessly create bold, meaningful data graphics by and refining the results in an AI-powered conversational interface.
  • Speed up the process of turning insights into actions with dynamic new features like suggested performance targets and more powerful data filtering.
  • Share data insights more broadly with enhanced Microsoft PowerPoint support.

See Platform Analytics experience for more information.

Zurich
  • Collaborate on data-informed decisions through an AI-assisted, interactive explorer that serves as a centralized workspace, where you can create and share data visualizations on the fly.
  • Manage Performance Analytics indicators more conveniently, with access to editing, creation, and migration from within the Platform Analytics experience.

See Platform Analytics experience for more information.

Australia
  • Embed dashboards and visualizations directly in workspaces to see relevant KPIs where they act.
  • Use a single, consistent visualization and filter model for table data, Performance Analytics indicators, Workflow Data Fabric, and UX analytics.
  • Author and adjust layouts within the dashboard, which enables business owners to make changes without heavy developer involvement.
  • Use performance enhancements, such as dashboard caching and UX improvements, to help shorten load times and improve day-to-day usability for high-traffic dashboards.

See Platform Analytics experience for more information.

Brazil
  • Create dashboards to visually share your data with stakeholders in your organization.
  • Create, update, and share visualizations based on indicators, tables or other data to share with others.
  • Filter lists and visualizations on dashboards based on values, date, or true/false.
  • Delve into the information behind your Key Performance Indicators (KPIs) and learn when processes behave in unexpected ways.

See Platform Analytics experience for more information.
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