Combined Sourcing and Procurement Operations release notes for upgrades from Xanadu to Brazil

reference brazil Updated Nov 6, 2026 28 min read brazil-xanadu-sourcingandprocurementoperations-release-notes.md
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Consolidated page of all release notes for Sourcing and Procurement Operations from Xanadu to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Sourcing and Procurement Operations to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## New features

Between your current release family and Brazil, new features were introduced for Sourcing and Procurement Operations.

Release

Release notes

Xanadu

With ServiceNow Otto for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include:

-   Sourcing request summarization
-   Purchase requisition summarization
-   Procurement case summarization

If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application.

Requesters can leverage contextual generative AI using the ServiceNow Otto for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases.

Specify a default delivery address when logging in to Shopping Hub for the first time after initial setup to ensure supplier products display correctly.

Add users to the watch list on sourcing requests and purchase requisitions:

-   Provide visibility into state changes of purchase requisitions and sourcing requests to the users who aren't submitters or business owners.
-   Configure the number of users allowed to be added to the watch list.
-   Enable fulfillers to add users to the watch list at any stage of the request life cycle.
-   Configure notifications to include watch list users regarding updates on the request.

Fulfillers can use the enhanced Edit a purchase option to edit the service date, delivery date, delivery address, and quantity on purchase requisition lines and purchase order lines. For more information, see Edit a purchase order line.

Shoppers can search for all the products, including those from external suppliers, directly within Shopping Hub. The configuration of the Search API, Order API, and Product Details API determines whether shoppers can complete their purchases directly in Shopping Hub or are redirected to external supplier websites. Products from third-party suppliers with configured Order API and Product details API can be viewed, added to cart, and purchased from within Shopping Hub. For suppliers without this configuration, a notification appears, redirecting shoppers to the supplier’s external site to add items to the cart and place the order. The shopper is subsequently redirected to Shopping Hub where they can continue with the checkout process. For more information, see Configure punchout for third-party site purchases.

Set up cXML and API connections through a configuration framework to enable your shoppers to use AI search within Shopping Hub, enabling them to browse both third-party and native catalog items.

Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own business processes. For example, you can use a default content and configuration framework to modify and edit your own content.

-   Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels to promote flexibility and alignment with your business processes.
-   Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub:
    -   Progress of the requests and expected completion timelines.
    -   Step dependencies and progress of the sequential and concurrent steps.
    -   Completed, current, and future steps, enabling oversight of the status of the work within steps.
    -   Sequencing of work, such as approvals, cases, and tasks.
    -   Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails.
    -   Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub.

Yokohama

View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience.

Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories.

Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers.

View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace.

Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams.

Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers.

Create a pipeline project directly from an expiring contract using a guided, decision-based workflow.

Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.

Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization’s category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level.

Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience.

Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses.

Activate the following new skills for ServiceNow Otto for SPO:

-   Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
-   Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
-   Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
-   Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
-   Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.

Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console.

-   For fulfillers, the following procurement objects support multi-language summarization:
    -   Sourcing request
    -   Purchase requisition
    -   Procurement case
    -   Purchase order
    -   Negotiation
    -   Negotiation event
-   For requesters, the following procurement objects support multi-language summarization:
    -   Sourcing request
    -   Purchase requisition
    -   Purchase order

With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly:

-   Sourcing request
-   Purchase requisition
-   Procurement case
-   Purchase order
-   Negotiation
-   Negotiation event

Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.

Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records.

In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab.

From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases.

In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page.

You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.

Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities.

Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace.

Zurich

Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review.

Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.

Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows.

Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view.

Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories.

View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience.

Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers.

View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace.

Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams.

Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers.

Create a pipeline project directly from an expiring contract using a guided, decision-based workflow.

Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product.

View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx.

The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience.

Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings.

Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption.

Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction.

Australia

Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests.

Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process.

Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page.

Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review.

Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.

Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows.

Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view.

Brazil

Reduce setup time and configuration errors with a guided console that walks you through configuring all areas of your Sourcing and Procurement Operations deployment. Configure case types, playbooks, stepper statuses, assignment and routing, notifications, approvals, case resolution acceptance, the procurement specialist workspace, Now Assist AI skills, and new case type setup. Steps are sequenced, dependency-locked, and scoped to what admins are authorized and entitled to configure. Select steps can be configured conversationally with Now Assist where your SKU includes it. For example, you can configure SLA definitions for a new case type as a native console step with dependency locking and Now Assist guidance.

Discover Sourcing and Procurement Operations from an entitlement-driven tile on Admin Home. Install and configure it from a dedicated Product Hub that tracks installation status, guides you to add-on apps, applies default configurations, and surfaces learning resources.

Delete saved delivery addresses you no longer need directly from Shopping Hub preferences. A confirmation step provides immediate feedback. Deleted addresses are removed from all locations where they were previously displayed, including at Shopping Hub checkout and on off-catalog record producers.

The On behalf of list now defaults to the last-used recipient for consecutive purchases in the same session, so shoppers don't need to reselect them each time. This default no longer applies after the shopper clears the On behalf of selection, and it resets when a new session begins.

Purchase punchout items on behalf of other users, with the same capabilities available for catalog items. This capability is available from punchout search results, supplier and product cards, the Browse supplier page, L2 punchout product details, and L1 punchout entry points in Employee Center.

For L1 punchout suppliers, the selected business owner must be a member of the supplier's punchout group. That user's credentials and punchout group membership are used on the punchout supplier site, and any resulting cart items or orders are placed in their cart.

Admins can define who a buyer can purchase on behalf of by using broader criteria such as cost center, legal entity, or country.

Reduce checkout friction by limiting additional information checkout questions to the suppliers they actually apply to, instead of showing them for all suppliers of a product or category.

View the current status of a purchase requisition in the PR-to-PO journey with a real-time progress tracker. The tracker covers all states, including non-linear paths like punchout, revision, and cancellation. It surfaces next steps and owners. Procurement admins can configure which states display.

Received emails now also appear in an Emails related list on the record, alongside the existing Sent Emails and Draft Emails related lists. Procurement specialists can review incoming supplier or requester correspondence directly on the purchase requisition, purchase order, or procurement case without switching to a separate mailbox.

Request procurement items through conversational intake in your MCP client without leaving the chat interface. The MCP client guides you through discovery questions, recommends matching products based on your needs, and provides pre-filled request forms in Shopping Hub or Employee Center. This streamlined workflow eliminates the need to navigate multiple pages or manually search for products.

Manage all your procurement tasks in one place. View and complete tasks assigned to you based on your instance ACLs directly in your MCP client. The MCP client routes you to Employee Center only when e-signature or document uploads are required.

Automate high-volume L1 procurement inquiries end-to-end. Let the AI L1 SPO Service Desk Specialist resolve general inquiry cases autonomously, freeing your team to focus on complex procurement challenges that require human expertise.

ServiceNow Otto for Sourcing and Procurement Operations (SPO) generates knowledge articles from closed procurement cases. Use ServiceNow Otto to create articles directly from a closed procurement case or from the ServiceNow Otto panel, then publish them to your knowledge base.
## Changes

Between your current release family and Brazil, some changes were made to existing Sourcing and Procurement Operations features.

Release

Release notes

Xanadu

All playbooks in SPO have been standardized to deliver a consistent look and feel, enhancing the overall user experience.

Set the conditions for merging purchase requisitions (PRs). Procurement administrators can define which fields must match for PR merges, ensuring flexibility to align with specific business processes.

Introduced a unified logic for calculating supplier response close dates when adding sourcing requests to new or existing negotiation events. This ensures consistency in date calculations, regardless of whether the dates are system-generated or manually defined by procurement fulfillers.

Enhanced the Source-to-Pay Integration Framework for integrations with third-party sourcing tools. You can now support negotiation-event-based integrations that consist of multiple sourcing requests.

Enhanced the purchase order cancellation flow when it's updated from the purchase order outbound table.

Made the following updates related to inbound staging tables:

-   Introduced the following staging table and transform map:
    -   **Staging table**: Spend Shipment Import inbound \[sn\_spend\_intg\_imp\_shipment\]

    -   **Transform map**: Spend Shipment Import
-   Transferred attachments from the Enterprise Resource Planning \(ERP\) system staging table to the main Purchase Order table. These attachments are also visible on the purchase order.

Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including the following fields and processes:

-   Turned off the buttons to update purchase order when the integration status in the staging table is New or In Process.
-   Disallowed purchase order lines to be created when purchase orders haven’t been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is created.
-   Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated the transform map logic for some of these tables to render these columns.
-   Created the ERP plant address mapping staging table.

Yokohama

No updates for this release.

Zurich
  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, [sn_shop_negotiation_event], remains unchanged.

Australia

No updates for this release.

Brazil

Now Assist summaries for purchase requisitions, purchase orders, and procurement cases now reflect the latest email communication. Summaries include sender, date, and key message alongside record fields. AI-generated next steps stay current with the most recent supplier or requester exchange.
## Removed

Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were removed.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Deprecations

Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were deprecated.

Release

Release notes

Xanadu
  • SAP ECC and SAP4HANA are deprecated and no longer supported or available for new activation. Source-to-Pay Integration with SAP ECC and SAP S4 HANA provides the latest experience for this functionality.
  • The SPO classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality:
    • Procurement Buyer Dashboard
    • Procurement Strategy & Ops Dashboard
    • Procurement Team Performance Dashboard
    • Procurement Case Management Dashboard
  • The classic ShoppingHub [com.snc.sn_shop] portal is now deprecated and no longer supported or available for new activation. The new Shopping Hub [com.snc.sn_spend_uib] portal provides the latest UIB-enabled experience for this functionality.

Yokohama

The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil
  • Now LLM Service

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.
## Activation information

Review information on how to activate Sourcing and Procurement Operations.

Release

Release notes

Xanadu

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Yokohama
  • Activation information

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Zurich
  • Activation information

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Australia
  • Activation information

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Brazil
  • Activation information

Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Note: Sourcing and Procurement Operations is available in the ServiceNow Store.
## Additional requirements

If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Accessibility information

Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich
  • Accessibility information
    • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

Australia

No updates for this release.

Brazil

No updates for this release.
## Localization information

If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Highlight information

If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here.

Release

Release notes

Xanadu
  • Summarize procurement records using ServiceNow Otto for SPO and use generative AI to perform common tasks via the ServiceNow Otto for SPOVirtual Agent.
  • Use AI-powered search across internal and external supplier products, and streamlined checkout for third-party items.
  • Configure conditions for automatic and manual PR merging.
  • Use AI-powered search across internal and external supplier products, and streamlined checkout for third-party items in Shopping Hub.
  • Add users to watchlists for real-time notifications and visibility on sourcing and purchasing processes.
  • Introduce editable fields for purchase requisitions and purchase orders, improving flexibility in managing orders.
  • Develop a standardized approach for calculating supplier response close dates for sourcing requests and negotiation events.
  • Manage a catalog of goods and services that your employees can use to order the items that they need for their jobs.
  • Provide transparency into the procurement process with regular updates.
  • Automate the end-to-end procurement process workflows, from sourcing through requisitioning, to order fulfillment, receipt, and payment.
  • Enable procurement specialists to source, negotiate, procure goods and services for an organization, and work on procurement tasks.

See Procurement Service Management for more information.

Yokohama
  • Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker.
  • Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line.
  • Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists.
  • Easily track products and services from ordering to fulfillment using procurement record IDs or keywords.
  • Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page.

See Procurement Service Management for more information.

Zurich

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

  • Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker.
  • Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line.
  • Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists.
  • Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product.
  • Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx.
  • Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature.
  • Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center.
  • Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures.

See Sourcing and Procurement Operations for more information.

Australia

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

  • Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance.
  • View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views.
  • Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods.
  • Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically.
  • Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter.
  • Create a single sourcing request when a requester submits an intake request with multiple products or services.

See Sourcing and Procurement Operations for more information.

Brazil
  • Browse a managed product catalog and submit purchase requests through a streamlined, e-commerce-like shopping experience.
  • Track purchase status, including approvals, tasks, and delivery milestones, from a single view.
  • Manage sourcing requests, purchase requisitions, negotiations, and procurement cases from a centralized workspace.
  • Automate end-to-end sourcing and purchasing workflows, including approvals, task generation, and purchase order creation.
  • Assess spend, operational efficiency, and team performance using pre-configured dashboards and metrics.

For an overview of Sourcing and Procurement Operations capabilities, see Sourcing and Procurement Operations.

Important: For Now LLM Service model updates for each release, see Model provider updates.
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