Combined Problem Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Problem Management from Yokohama to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Problem Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Problem Management to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Problem Management.
|
Release |
Release notes |
|---|---|
|
Yokohama |
With the sn_service_desk_agent user role, increase operational efficiency by streamlining the process of asking about, gathering, and verifying information, as well as delivering quick resolutions. This role is designed for tier 1 service desk agents and is accessible when the ITSM Roles plugin (com.snc.itsm.roles) installed. The sn_service_desk_agent role includes the following roles: Additionally, with the installation of the ITSM Gen AI (com.sn.itsm.gen.ai) plugin, the knowledge_user and now_assist_panel_user roles are integrated within the sn_service_desk_agent role. The sn_service_desk_agent user role can be used starting with Service Operations Workspace version 6.1. Problem Management models are used to simplify management of problems and problem tasks. These models provide an efficient way to configure state transitions and define conditions to move from one state to another. This functionality is enabled out of the base system for new or zBoot customers. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Problem Management features.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Problem Management features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Problem Management features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Problem Management.
|
Release |
Release notes |
|---|---|
|
Yokohama |
Problem Management is a ServiceNow AI Platform feature that is active by default. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Problem Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Problem Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Problem Management, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Problem Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Problem Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
See Problem Management for more information. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
---
title: Combined Problem Management release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Problem Management from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---
# Combined Problem Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Problem Management from Yokohama to Australia.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family Problem Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.
**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading Problem Management to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## New features
Between your current release family and Australia, new features were introduced for Problem Management.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
- **[User role for service desk agents](https://www.servicenow.com/docs/access?context=prob-roles-instld-itsm-roles&family=yokohama&ft:locale=en-US)**
With the sn\_service\_desk\_agent user role, increase operational efficiency by streamlining the process of asking about, gathering, and verifying information, as well as delivering quick resolutions. This role is designed for tier 1 service desk agents and is accessible when the ITSM Roles plugin \(com.snc.itsm.roles\) installed.
The sn\_service\_desk\_agent role includes the following roles:
- sn\_incident\_write
- sn\_problem\_write
- sn\_change\_write
- sn\_request\_write
- tracked\_file\_reader
Additionally, with the installation of the **ITSM Gen AI** \(**com.sn.itsm.gen.ai**\) plugin, the knowledge\_user and now\_assist\_panel\_user roles are integrated within the sn\_service\_desk\_agent role.
The sn\_service\_desk\_agent user role can be used starting with Service Operations Workspace version 6.1.
- **[Problem Models for Streamlined Problem Management](https://www.servicenow.com/docs/access?context=problem-mgmt-models&family=yokohama&ft:locale=en-US)**
Problem Management models are used to simplify management of problems and problem tasks. These models provide an efficient way to configure state transitions and define conditions to move from one state to another.
This functionality is enabled out of the base system for new or zBoot customers.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Changes
Between your current release family and Australia, some changes were made to existing Problem Management features.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Removed
Between your current release family and Australia, some Problem Management features or functionality were removed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Deprecations
Between your current release family and Australia, some Problem Management features or functionality were deprecated.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Activation information
Review information on how to activate Problem Management.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
- **Activation information**
Problem Management is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Additional requirements
If any additional requirements were introduced or changed for Problem Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Browser requirements
If any specific browser requirements were introduced or changed for Problem Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Accessibility information
Review details on accessibility information for Problem Management, such as specific requirements or compliance levels.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Localization information
If there are specific localization considerations for Problem Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Highlight information
If there are specific highlight considerations for Problem Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
- Increase operational efficiency of tier 1 service desk agents with the dedicated sn\_service\_desk\_agent role.
- Simplify the management of problems and problem tasks using Problem Management models.
See [Problem Management](https://www.servicenow.com/docs/access?context=c_ProblemManagement&family=yokohama&ft:locale=en-US) for more information.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-yokohama-australia/rn-combined-intro.md)
| title | Combined Problem Management release notes for upgrades from Yokohama to Australia |
| description | Consolidated page of all release notes for Problem Management from Yokohama to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-15 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |